Field Service Technician

Job Description

Job Description

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near San Jose, CA. 

Job Summary:

The Field Service Technician is responsible for the installation, preventive maintenance, troubleshooting, and repair of X-ray security inspection systems at customer locations. This is a hands-on equipment service role focused on electrical and electronic systems. This position requires 100% travel, a valid driver’s license, reliable transportation, and a strong commitment to customer service.

Essential Functions:

• Perform on-site installation, and preventative and corrective maintenance of X-ray security inspection systems.
• Troubleshoot, diagnose, test, and repair equipment and components.
• Review machine and customer information prior to arriving on-site, and prepare the necessary equipment, parts, and documentation in advance.
• Provide technical support for software, connectivity, and system-related issues as needed.
• Provide support for custom product installations, upgrades, and special projects as required.
• Provide operator and/or technical training.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, and expense reports.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensuring timely and accurate completion.
• Update the customer and Astrophysics service headquarters on progress and status of service call.
• Test faulty equipment to diagnose malfunctions and return the defective parts regularly, as parts are accumulated and shipping is cost-effective.
• Deliver the customer package, including warranty, customer survey, and copies of all relevant reports.
• Ensure an outstanding customer service experience.
• Provide technical phone support and documentation as needed.
• Identify opportunities for extended warranty service contracts and repeat X-ray equipment purchases.

Education and Experience:

• Associate’s or Bachelor’s Degree in Electronics, Electrical Engineering, or related field.
• 2-7 years of hands-on experience in field service, electronics, or related technical field.
• Excellent analytical, problem-solving, and customer service skills.
• Professional appearance, demeanor and attitude.
• Ability and willingness to travel 100% of the time to various work sites.
• Fluent in both written and verbal English.
• Must be able to obtain and maintain a Secret-level security clearance, if required to perform assigned job duties.

Benefits & Perks:

• Excellent medical, dental and vision benefits
• 401K plan with 4% employer match
• 11 paid holidays, 10 PTO days
• Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at View phone number on ziprecruiter.com.