Business Analyst, P&C Insurance Domain

Overview Inviting applications for the role of Senior Business Analyst/Lead within the P&C Insurance domain. The ideal candidate has strong analytical and delivery management skills with deep understanding of the wholesale brokerage insurance ecosystem, including personal and/or commercial P&C lines, underwriting, policy administration, billing, and claims. The role involves working closely with business stakeholders, SMEs, product owners, and technology teams to drive requirements definition, solution design, and end-to-end delivery using Agile methodologies. Responsibilities Elicit, analyze, and document business requirements, functional specifications, and user stories for P&C insurance products. Translate business needs into clear, actionable requirements for technology teams. Perform current-state and future-state process mapping (AS-IS, TO-BE). Conduct gap analysis across systems, workflows, and data. Support initiatives related to underwriting, policy lifecycle, rating, quoting, binding, billing, and claims. Collaborate with product and actuarial teams on rating rules, coverage forms, and business workflows. Create high-quality documentation including BRDs, FSDs, UAT plans, process flows, and SOPs. Act as the primary liaison between business units and IT. Support User Acceptance Testing (UAT) by defining test scenarios, validating functionality, and tracking defects. Ensure solutions meet business requirements and deliver expected outcomes. Own and manage end-to-end delivery of assigned initiatives, ensuring adherence to scope, timelines, and quality standards. Track delivery progress, risks, dependencies, and issues; provide clear status reporting and escalation as needed. Proactively identify process improvements and drive continuous improvement initiatives across analysis and delivery practices. Minimum Qualifications Familiarity with a variety of legacy and modern Policy Admin platforms (Insurity, Guidewire, Duck Creek, Majesco, or similar preferred). Hands-on experience with Insurity platforms is a plus. Must have P&C experience (preferably in Specialty Insurance) as Business Analyst, Lead Business Analyst (10+ years) or Product Owner. Policy servicing, forms, rating, and entire policy lifecycle experience; configuration experience – 8+ years. Hands-on SQL experience – 5+ years. Solid experience working in an Agile environment (Scrum and Kanban). Hands-on experience with Jira, Confluence, Service Now, ITIL tools and process framework. Superior analytical and problem-solving abilities. Proven ability to work independently while effectively leading cross-functional teams. Nice to have Cloud experience (Azure Cloud, GCP). Preferred Qualifications / Skills Certification in Agile, Business Analysis, or Insurance. Exposure to data analysis tools (SQL, Power BI, Excel). Experience with integrations, APIs, and system modernization projects. Bachelor’s degree in business administration or computer science or related field. 10+ years of overall professional experience delivering complex insurance technology solutions. Lead AI-first transformation – Build and scale AI solutions that redefine industries. Make an impact – Drive change for global enterprises and solve business challenges that matter. Accelerate your career – Gain hands-on experience, training, mentorship, and AI certifications to advance your skills. Grow with the best – Learn from engineers, data scientists, and AI experts in a dynamic environment. Committed to ethical AI – Governance, transparency, and security are central to our projects. Thrive in a values-driven culture – Courage, curiosity, integrity, and inclusion guide our work. Location and Compensation The approximate annual base compensation range for this position is $80,000 to $100,000. The actual offer will reflect the total compensation package and factors including experience, knowledge, skills, abilities, geographic location, and internal equity. Work Arrangements Work-from-Anywhere Roles – Los Angeles, California-based candidates are not eligible for this role. Location-based Roles – Los Angeles, California-based candidates are not eligible; Dallas Metro area candidates are eligible for this role. Equal Opportunity Statement Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. Any statements otherwise are scams. #J-18808-Ljbffr Genpact