Field service Representative 1 4P/121

4P Consulting Inc.

Forest Park, GA

Field Service Representative

Location: Forest Park, GA

Experience: 0-5 Years in a related field

Education: Technical Diploma or Bachelor's Degree

Job Summary

A Field Service Representative is responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction.

Key Responsibilities

Customer Visits: Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting.
Equipment Inspection: Identify malfunctions or areas requiring maintenance through thorough inspections.
Technical Support: Guide customers on proper equipment use, operation, and maintenance.
Repairs: Diagnose equipment issues, replace defective parts, and restore functionality.
Installation: Set up and install new equipment per specifications.
Testing & Calibration: Conduct tests to ensure compliance with quality standards.
Documentation: Maintain service records, repair logs, and submit timely reports.
Parts Management: Manage spare part inventory and order replacements as needed.
Training: Educate customers on basic troubleshooting to minimize service calls.
Safety Compliance: Follow safety guidelines and promote a secure work environment.
Communication: Provide clear updates on service schedules, repair times, and recommendations.
Customer Feedback: Relay insights to product development and engineering teams.
Remote Support: Assist customers remotely when possible to reduce downtime.
Quality Assurance: Ensure all service activities meet company quality standards.

Skills & Qualifications

Strong technical and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently and travel as required
Knowledge of safety protocols and compliance standards

If you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!

4P Consulting Inc.

Apply

Vacancy posted 2 days ago

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