Customer Experience Representative - ICS

J.B. Hunt - - Responsibilities: Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth; Monitor and support on-time delivery, damage-free services, and accurate billing; Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures; Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations; Enter customer orders into the order management system to track loads and provide necessary information to operations teams