User Support Specialist, Senior

Overview Support an Air Force client as a subject matter expert, applying technical knowledge in research, process definition, interfacing, and training with client and contractor teams for the Department of War (DoW) and the Life Cycle Management Process – Integrated Digital Environment (LCMP‑IDE) system. The role is onsite in Honolulu, Hawaii. Responsibilities Create and manage user accounts and permissions, provide program training, and ensure configuration data within LCMP‑IDE while recommending improvements to leadership. Build and maintain trust‑based relationships with distributed teams across multiple time zones and office locations. Lead and mentor other SMEs, expanding project management skillsets. Conduct user engagement, support, business process improvement, and training activities. Take initiative to define, prioritize, and execute tasks with minimal oversight. Qualifications Experience in user support roles focused on requirements gathering, system training, or business process improvement. Experience training a user group with varied skill levels or system administration. Experience working with software development teams, applications, or data management systems. Experience analyzing and improving business processes for efficiency and effectiveness. Ability to work with external stakeholder groups and present to senior officials confidently. Ability to support V&V efforts for software development teams. Ability to travel up to 25% of the time. Ability to work flexible hours across time zones. Secret clearance. Bachelor's degree. Nice to Have Experience providing construction services for the DoW. Experience in DoW or Air Force Civil Engineering. Knowledge of legacy Air Force civil engineering systems. Knowledge of Air Force civil engineering, Air Force construction processes, or DoW construction process. Knowledge of construction processes and requirements, preferably with DoW or Air Force. Clearance Secret clearance is required. Compensation Projected compensation range: $77,600.00 to $176,000.00 (annualized USD). Benefits Health, life, disability, financial, and retirement benefits; paid leave; professional development; tuition assistance; work‑life programs; and dependent care. Equity, Diversity, and Inclusion All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr