Care Coordinator

Caregiver Manager

Senior Helpers is currently seeking a Caregiver Manager to work in their (Location) office. As a member of Senior Helpers Caregiver Manager team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

The Caregiver Manager (CM) will be responsible for managing and developing caregivers for Senior Helpers within the franchise territory. This will include all caregiver recruiting, hiring, recognition programs, and discipline. This is an exempt, salaried position.

Primary Responsibilities (including, but not limited to):

• Supervision, and when necessary, discipline of the caregivers
• Overall management of the caregivers, including development and implementation of caregiver training programs in collaboration with the DO and implementation and dissemination of the Occurrence Policy
• Conduct bi-monthly site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
• Creates morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions
• Reviews the daily logs and time sheets bi-weekly to ensure that each caregiver is following the care plan and that lost hours are identified
• Develops and disseminates caregiver newsletter or manages the Caregiver Coordinator to do so
• Manages the caregiver contact board
• Communicates all new hires, terminations, and inactive employees to scheduler for input into Soneto
• Manages all caregiver call outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on the Occurrence Policy
• Works with the Scheduling Coordinator to hire for the void; runs ads accordingly
• Ensure that applicants have been properly screened and that orientation/hiring sessions are comprehensive and conducted for all hires (or manages the HR Coordinator to do this)
• In concert with the Scheduling Coordinator, responsible for ensuring appropriate matching and placement of caregivers with clients and ensuring scheduling is done for optimum gross profit margin
• Works with Office Admin or HR Coordinator, responsible for ensuring appropriate matching and placement of Caregivers with clients and ensuring scheduling is done for optimum gross profit margin
• Interviews caregivers or manages the HR Coordinator to do this
• Implementation of the Senior Gems program

Qualifications:

• Must have minimum of one year experience managing employees, preferably in a home care setting
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Proactive problem prevention and issue resolution leadership ability
• Minimum of 18 months experience in recruiting or HR on-boarding activities required
• Ability to visit clients homes in the assigned territory
• Bachelors degree and three years of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Strong verbal communication skills, especially using the telephone
• Ability to work independently and as part of a team

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.