Area Service Leader - NV/AZ

Job Summary As the Area Service Leader you will be responsible for implementing the service strategy within the Southern NV and Northern Arizona Service market. This role will drive the achievement of all operational and commercial business objectives through leading and coaching Field Engineers and Biomedical Technicians, partnering with the Sr. Area Service Leader, Market Service Director, local commercial account community and other peer management staff to execute business growth and drive customer satisfaction. You will serve as the point of contact for local critical customer issues related to service and support for the sites or area of business you manage, developing strong relationships internally and externally to improve customer outcomes, market visibility, share and profitability. Essential Responsibilities Own and manage current customer relationships across designated sites or territory, ensuring customer success and satisfaction. Drive the service strategy with an inclusive, diverse culture of focus, ownership, trust, team‑winning, and fun. Operate with a lean and safety‑first mindset. Act with unyielding integrity and compliance. Own the install base in the area and contract renewals, partnering with MSD/Sr. ASL/HSAM to ensure retention of the designated customer list. Own execution on recalls and PMs. Accountable for QPR with the account community (site leads, HSAMs, MSDs and the commercial team). Resource planning (vacation, installation, escalated service calls) and CSO ownership. Understand customers’ organizational and service delivery strategies, desired outcomes, and complex infrastructure, applications and service solutions to ensure success. Drive profitability (VCP, metrics, T&L, real‑time closure), delivery and growth of assigned customers; support local VCP initiatives. Support commercial‑service targets and identify additional revenue opportunities with regional leaders. Understand contractual deliverables, execute and ensure smooth service delivery in line with contractual commitments; interface between customers and ensure SLA targets are met. Support strategies with GEHC teams, gain buy‑in, design and implement customer success plans, and help customers realize value from our products to ensure retention and viability. Maintain current knowledge of customer environments and industry/tech trends to share perspectives that influence success. First point of contact for rejected calls (CARES or OLC). Manage on‑call processes. Work location: Southern NV and Northern Arizona Service market. Required Qualifications Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years related experience). 5+ years of experience leading teams with demonstrated coaching and mentoring ability. Demonstrated verbal and written communication skills. Ability to analyze and resolve problems and lead programs/projects; document, plan, market and execute programs. Proven experience managing customer relationships. Ability to understand customer issues and drive resolution of technical or business challenges. Must live or be willing to relocate to Las Vegas, NV (a relocation package will be provided for out‑of‑state candidates). Preferred Qualifications Prior experience managing a Field Service team in equipment maintenance within a medical or clinical environment. GE Healthcare Service or Operational experience. Prior field sales or field service experience. Inclusive leader who builds connections through personal involvement and trust. Proven ability to influence and drive change. Experience in Diagnostic Digital imaging is desired. Prior experience in the HTM or Biomedical space is a plus. High level knowledge of Multiple Patient Care Solutions Modalities – Anesthesia and Respiratory Care, Diagnostic Cardiology, Patient Monitoring, and Maternal Infant Care. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. All offers of employment are conditioned upon the successful completion of a drug screen, as applicable. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We do not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation Assistance Provided: Yes #J-18808-Ljbffr GE HealthCare