Medical Office Assistant II -Rehabilitation Department - Casual (8 hours a week minimum)

Job Details Our Rehabilitation Department located in Wilmington, Delaware is looking for a Casual Medical Office Assistant II to coordinate all administrative activities for therapy patients, including but not limited to scheduling, billing, and reimbursement. You will report to the site program manager and work a minimum of 8 hours a week, with additional hours as needed. The position requires a varied schedule and varied locations. Responsibilities Oversee all front desk operations as applicable. Train new personnel on clerical functions. Schedule patient appointments with awareness of insurance and prescription parameters. Register new patients in a timely manner, including collecting patient demographic information, insurance information, and original prescription. Assist patients with completion of intake forms. Advise patients of insurance benefits related to physical therapy coverage. Verify patient insurance coverage information, including compatible insurance plans, and verify appropriate referral authorization and identify appropriate co‑payment. Obtain pre‑certifications and referrals for new patients and follow up for additional visits within the allotted time frame. Perform research and follow‑up on insurance and/or prescription issues for patients and referring physician offices. Respond directly to customers regarding medical chart and insurance issues. Maintain communication with clinical staff to ensure appropriate scheduling and avoid delays in treatment. Maintain frequent communication with the site program manager regarding clerical operations. Interact with physicians and physician’s offices in a professional, courteous manner. Manage medical charts. Call or email new patients to confirm appointments, and contact no‑show patients to obtain reasons and remind them of next appointment. Coordinate and schedule patient transportation. Perform general receptionist duties as applicable to the site. Create charts for new patients with all necessary information in a timely manner. Record daily statistics in a monthly log. Follow protocol for medical records requests. Sort and distribute all incoming mail. Inventory and order office supplies as needed. Qualifications High School Graduate or Equivalent. 2 years of experience in a medical office practice setting is required; 3 years is preferred. Good communication skills. Knowledge of medical terminology. Must have reliable transportation. Benefits Hourly Pay Range: $18.19 – $26.37 Christiana Care Health System offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. To learn more about our benefits for eligible positions visit Equal Employment Opportunity Statement Christiana Care Health System is an equal‑opportunity employer, firmly committed to prohibiting discrimination. We consider qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, perform essential job functions, and receive benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr Christiana Care Health Services, Inc.