Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

At the supervisory level, it is anticipated that the supervisory MSA demonstrates the ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. They are required to display the ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. They must demonstrate the ability to provide briefings, orientations, staff development, and training.

• Monitoring the performance of staff.
• Ensure staff completes administrative approval of consults and scheduling of appointments in a timely manner.
• Interpret and communicate requirements of the VHA Scheduling Directives.
• Complete medical reviews to assure administrative charting and use of the consult toolbox are completed accurately and timely.
• Audit staffs work to ensure all necessary administrative and health information are uploaded into the Computerized Patient Record System (CPRS) through scanning hardware and VistA Imaging software.
• Assures scans are indexed properly and the quality of the scanned documents meet standards.
• Assists in achieving compliance with National VA performance measures and monitors, regulatory agency standards (including state and federal), and Joint Commission standards.
• Develop and revise staff and patient education materials, forms, and standard operating procedures.
• Ensures staff screen and receive phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired using privacy rules and established clinic processes.
• Support performance improvement activities by collecting continuous quality improvement data, monitoring outcomes, and initiating corrective actions.
• Develop and maintain reports used by staff to monitor, track, and trend care delivery as well as leading quality improvement efforts focused on cost, access, quality, and satisfaction.
• Other duties as assigned.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 09405F, 09404F

Relocation/Recruitment Incentives: Not Authorized