Assistant Manager

Full job description Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. Inviting applications for the role of Business Analyst, KYC/AML Financial Crime Risk Management is a priority service line at Genpact. We have been serving clients globally and given Australia is a preferred market we are making significant investments in this market and these opportunities are consistent with that investment. Team in Australia operates like a start-up, we have huge ambitions to build a premier capability, and we have a number of opportunities for people with the highest levels of integrity, a can-do attitude, positive outlook to life, demonstrate energy, passion, candor and the dedication needed to succeed. It is our firm belief that these qualities are non-negotiable, cannot be taught but the rest can be. Responsibilities Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do Deliver agreed on outcomes to the highest quality and do so promptly Own the outcomes that you are assigned to you knowing you have the power of the global organization willing to support you Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality, and with a 100% accuracy Ensuring client results are met and all processes and procedures are adhered to Act as an enabler between our teams located globally, local teams, and our clients in Australia to ensure we demonstrate urgency, delight the teams we represent, and enable clients, in turn, being able to delight their clients Contribute to the development and, where required to, lead the implementation of project outcomes Work with client teams per the authority delegated to you from time-to-time Handle teams and initiatives Help review policy, SOPs, Process flows and recommend ideas for improvement Minimum qualifications University graduate Ability to understand the big picture, work independently, post and call out to bring teams together to tackle issues Experience in building, appraising, and leading teams Ability to exercise independent judgment and discretion balancing highly sensitive casework Sound business communication (in English) is must-have Exposure to contact centre operations Preferred qualifications Proven Banking, Operations, or Financial Crime Risk Management experience Experience in Customer Lifecycle Management i.e. KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review, Client Middle Office experience Good analytical and problem-solving skills and ability to handle team and client discussions Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube. #J-18808-Ljbffr