Dispatcher

Make a Difference

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Job Description

MTM Transit is Hiring!

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).

This position is located onsite in Tracy, CA

Why make the move to MTM Transit:

• Starting pay: $27.00/HR
  
• Paid Training
  
• Yearly Pay Increases
  
• Referral Bonus Program
  

What You'll Do:

• Handle all inbound calls into Transit Center general contact phone number, professional and timely
  
• Ensure calls are routed to the appropriate individual or department
  
• Greet all customers at the Dispatch Window and assist with their questions and transportation needs
  
• Meet contract service needs by disseminating the proper information and verifying eligibility, from transportation callers, to help coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems
  
• Monitors Fixed Route & Para-Transit Vehicles & Drivers using desktop tracking applications for on-road provision of service for quality
  
• Organize and route trips based on schedule and location to ensure optimal performance
  
• Provide assistance to drivers for directions to destinations
  
• Assist drivers and transportation providers with problems or issues related to scheduling
  
• Establish and maintain effective communication with transportation providers
  
• Report and record all accidents, incidents, complaints, and compliments to the applicable manager
  
• Document and report provider no shows or on-time-performance issues
  
• Inform transportation providers of their next-days trips and any new trips that occur
  
• Monitor radio, telephones and on-road provision of service for quality
  
• Record time of departure, destination, and expected time of return
  
• Provide daily safety messages to drivers
  
• Provide feedback on drivers' performance
  
• Acquire and maintain in depth knowledge of, and adhere to, established protocols and procedures outlined in the Transit SOP
  
• Follow all "Opening" and "Closing" steps outlined on the Dispatcher Checklist
  

What You'll Need:

• High school diploma or G.E.D. equivalent
  
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
  
• 1 year experience working with the applicable transit scheduling system preferred
  
• Knowledge of GPS and GIS systems preferred
  
• Possess valid authorization to work in the United States
  
• California Class B Driver's License, with Passenger & Air Brake Endorsement preferred
  
• Must be bilingual and speak fluent Spanish
  

Even better if you have...

• Excellent communication and interpersonal skills
  
• Good organizational skills with attention to timeliness and details
  
• Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills
  
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
  
• Ability to maintain high level of confidentiality
  
• Regular attendance is required
  

Pay Range:

Starting Pay: $27.00/HR

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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