Call Center Agent

Call Center Agent

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM.

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• Knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

Preferred Qualifications

• Bilingual ability (Spanish/English or Marshallese/English) is preferred
• Some customer service or call center experience preferred
• Experience with electronic medical records is a plus

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays
• Employee Discounts for Care