Valet Staff

Job Title

Parks and retrieves vehicles by greeting customers; giving directions or driving vehicles to parking spaces; collecting parking fees; protecting vehicles; maintaining the parking lot.

Major duties include:

• Plans shift work by reviewing available parking spaces.
• Greets customers by welcoming them to the parking lot, explaining fees and requirements, issuing receipts, answering questions.
• Fills parking spaces by providing driving directions to available parking spaces, following lot-fill patterns and sequences, preventing customers from parking where not directed.
• Provides valet service by driving, parking, and retrieving vehicles for customers, securing vehicles, filing keys, driving customers to and from their vehicles.
• Tracks available parking spaces by communicating with other attendants.
• Collects parking fees by calculating fees, taking cash and credit card payments, securing funds, returning keys.
• Maintains parking area by cleaning up debris.
• Protects vehicles by driving carefully, preventing unauthorized access to parking lot and vehicles, calling police to apprehend trespassers.
• Helps customers by reminding them to lock vehicles, jump-starting batteries, assisting with tire changes and lockouts, calling for road service, providing driving instructions from the parking lot.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assists customers with a handicap(s) by operating the handicap ramp.
• Must be outgoing, professional, and customer service-oriented with excellent communication and interpersonal skills.
• Must have a valid driver's license with a clean driving record.
• Previous driving experience in a similar vehicle preferred.
• Must be flexible to work any shift, start time, weekends, and holidays.

Pay: $12.00 per hour + Tips

Knowledge required by this position includes:

• Methods in taking care of vehicles.
• Tracking keys.
• Charges.
• Matching parking space numbers with the customer's ticket.
• Computing charges.
• Making change quickly.
• Processing electronic or automated payments.
• Operating a lockout kit.
• The parking lot layout.
• Scheduling methods under stress.

The incumbent is under the direct supervision of the Valet Manager.

Written and oral guides provide specific instructions for doing the work.

The complexity level ranges from a low level to medium that involves English grammar skills to making proper and accurate changes.

The primary purpose of the work is to provide a quality, pleasant experience to guests and customers in a pleasant atmosphere with the fewest distractions possible.

Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

Physical demands include:

• Standing for long periods of time, extensive walking back and forth between vehicles and the valet driveway.
• Considerable bending, squatting, kneeling, stooping.
• Extensive dexterity and balance.
• Repetitive motions, hearing/sound discrimination, and visual acuity.

Work will be predominately outside where the temperatures may range from extreme cold to extremely hot, dry, and wet conditions.

Other characteristics required include:

• High School diploma or GED equivalent.
• Basic math skills and cash handling skills.
• Very good communication and writing skills.
• Availability to work any shift, start time, weekends, and holidays.
• Must possess a valid driver's license.