Emergency Dispatcher

Emergency Dispatcher

Are you committed to serving your community? The Emergency Dispatcher serves as a vital link between the public's requests for assistance and emergency services response. This position provides dispatch services by receiving, analyzing, prioritizing, and processing calls for service (e.g., incidents) while maintaining radio contact with responders to ensure safe, efficient, and effective responses. The Dispatcher responds to requests for law enforcement, fire, and/or emergency medical services (EMS) in accordance with local, state, tribal, or national standards.

If you are looking for a career that makes a difference, apply now!

About the Maricopa County Sheriff's Office:

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

• High School diploma or G.E.D.

Experience

• Two (2) years of experience in public contact or customer service.

OR

Combined education and experience qualifications

• Other combinations of post-secondary education and experience may substitute for the minimum qualifications on a year-for-year basis.

Other requirements

• Age 18 or older at the time of application.
• Ability to type a minimum of 35 words per minute required as demonstrated during the pre-employment testing process.
• Within six (6) months of employment or assignment, you must train for, functionally test on, and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigations (FBI) CJIS policy and regulations and retest every two (2) years.
• To be considered for employment with the Maricopa County Sheriff's Office, successful candidates must not have a revoked or suspended driver's license.
• Training that may be provided on-the-job: FEMA NIMS – IS100, 700, and 800; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Our Preferred Candidate has

• Dispatch or Call-Taker experience.
• Experience operating a multi-line telephone system or radio communications equipment.
• Experience working with data entry.

Compensation is more than a salary with MCSO:

• Growth and stability since 1871
• Choice of three medical plans – starting as low as $70/month
• Holidays – 10/year + 1 personal day
• Enrollment in Arizona State Retirement System
• Paid sick and parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcoming MCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees
• Access to free County gyms
• Learn more at Benefits Overview

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Operates multiple systems and interacts in simultaneous conversations using a high level of accuracy.
• Manages a sophisticated workstation comprised of multiple computer systems, Computer-Aided Dispatch (CAD) software and Geographical Information Systems (GIS), state and federal clearinghouses, call handling equipment, as well as communications systems such as radio dispatch consoles to dispatch calls for service to field units.
• Answers various telephone lines; ascertains incident information by obtaining and verifying caller information and location; determines the nature of the incident and all available data, including automated data, social media information, text message, images, or video; provides information to emergency services verbally and/or digitally.
• Maintains various logs and databases.
• Notifies key personnel of critical incidents; assesses and determines the need to contact other law enforcement and public safety agencies for additional information and resources, or to relay information regarding incidents and situational awareness.
• Uses available vehicular, bystander, and/or law enforcement information to identify the need for advanced resources or specialized equipment in order to assist with protecting the public at the scene and the on-scene responders.
• Relays initial information for dispatch accurately, reviews the call for service details and assumes incident command until first responders arrive.
• Documents thoroughly and accurately all incident activities while maintaining awareness of scene activities.
• Interprets and understands local and regional geography and identifies the correct location of the emergency quickly to improve response times of field responders.
• Confirms warrants, missing people, and stolen articles, weapons, and vehicles.
• Prioritizes multiple events based on available resources and apply critical thinking to tasks.
• Communicates with other agencies and emergency response personnel.
• Monitors deputies' status via radio, automatic vehicle location data, and CAD messages.
• Runs information for deputies, and checks/verify license plates and other data.
• Advises field supervisors of pending traffic or emergency situations when patrol units are unavailable.
• Calls county attorneys and judges after hours for all Maricopa County agencies.
• Makes outgoing telephone calls to ancillary services, such as tow truck operators, as requested by field units.
• Maintains good attendance to perform tasks as scheduled and assigned by the supervisor.

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer. The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work occurs primarily indoors working in MCSO jail facilities with various staff and all classifications of inmates.

Work is performed primarily in an emergency communications center with limited mobility in a 24x7 operation. Tasks require sitting and/or standing for extended periods and work level can fluctuate from minimal to fast-paced and high volume with interruptions and time pressures. A team environment includes working collaboratively to solve problems and also involves decision-making with frequently limited direction. Responsibilities require concentration, accuracy, ethical conduct, and professional demeanor.

Work shifts require flexibility to work a rotating schedule including nights, weekends, and holidays to ensure 24 hours a day, 7 days a week, 365 days a year (24/7/364) coverage. This position is designated as essential and must report to work during times when the government/agency is closed for holidays, weekends, inclement weather, and natural or man-made disasters.

Work environment

• Indoors
• Frequently in a confined area, high noise level

• Rarely outdoors or in temperatures above 90 degrees or below 40 degrees,
• Conditions may rarely include stairs or ladders, dim lighting, bright lighting
• Conditions rarely include chemicals/fumes, smoke/dust, wet/damp, exposure to contagious diseases

Physical environment

• Sitting, standing walking
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Bending/kneeling, reaching, twisting
• Crouching, balancing
• Precise dexterity
• Lifting floor to waist fifty (50) pounds
• Lifting waist to shoulder fifty (50) pounds
• Lifting shoulder to overhead fifty (50) pounds
• Carrying a weight of fifty (50) pounds for a distance of 50 feet

Social environment

• Emergencies
• Interruptions
• Time pressures
• High volume of work
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