Health Information Specialist I

Health Information Specialist IDatavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.Position HighlightsOnsite position in Redwood City, CAFull-time, Mo-Fri 8:00 am-4:30pmFront desk processing medical records requests - customer serviceFull benefits: PTO, Health, Vision, Dental, 401k savings plan, and tuition assistanceTremendous growth opportunities both locally and nationwideWhat We're Looking ForStrong customer service and clerical skillsProficient in Microsoft Office, including Word and ExcelComfortable working in a high-volume production environmentMedical office experience preferredWillingness to learn and grow within DatavantYou will:Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.Maintain confidentiality and security with all privileged information.Maintain working knowledge of Company and facility software.Adhere to the Company's and Customer facilities Code of Conduct and policies.Inform manager of work, site difficulties, and/or fluctuating volumes.Assist with additional work duties or responsibilities as evident or required.Consistent application of medical privacy regulations to guard against unauthorized disclosure.Responsible for managing patient health records.Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.Ensures medical records are assembled in standard order and are accurate and complete.Creates digital images of paperwork to be stored in the electronic medical record.Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.Answering of inbound/outbound calls.May assist with patient walk-ins.May assist with administrative duties such as handling faxes, opening mail, and data entry.Must meet productivity expectations as outlined at specific site.May schedules pick-ups.Other duties as assigned.What you will bring to the table:High School Diploma or GED.Ability to commute between locations as needed.Able to work overtime during peak seasons when required.Basic computer proficiency.Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.Professional verbal and written communication skills in the English language.Detail and quality oriented as it relates to accurate and compliant information for medical records.Strong data entry skills.Must be able to work with minimum supervision responding to changing priorities and role needs.Ability to organize and manage multiple tasks.Able to respond to requests in a fast-paced environment.Bonus points if:Experience in a healthcare environment.Previous production/metric-based work experience.In-person customer service experience.Ability to build relationships with on-site clients and customers.Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.The estimated base pay range per hour for this role is: $24 — $24 USD