VR App and Content Review Specialist (Onsite)

Join a world-class team in Austin TX, as a VR App / Content Review Specialist! The VR App / Content Review Specialist interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “ World’s Best Workplaces ,” “ Best Company Culture ,” and “ Best Companies for Career Growth ” awards every year? Then a VR App / Content Review Specialist position at Concentrix is the right place for you!

As a VR App / Content Review Specialist, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a VR App / Content Review Specialist, you will:

• Execute testing procedures for 3rd party submissions to ensure apps meet technical, content policy, app policies and publishing requirements

• Escalate non-standard submissions

• Report on trends and advocate for platform level solutions to common rejection reasons

• Propose and drive improvements to the testing and feedback process

• Communicate with developers about their submission results via standard responses 

• Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Solve problems or offer solutions that are that are generally unstructured and require extensive clarification

• Maintain in-depth knowledge of client products and/or services

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our VR App / Content Review Specialist role include:

• Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce

• Resolution mindset, proven experience helping advertisers navigate the client online platform tools to a solution

• Meticulous attention to detail 

• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load 

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently and collaboratively

• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

• Ability to work with and wear VR equipment daily and for extended periods of time

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly 

• Strong computer navigation skills and PC Knowledge 

• Must reside in the United States and have a valid U.S. address for residence.

ADDITIONAL REQUIRMENTS

• 18 Years of age or older with a completed High School Diploma or GED required, BA preferred

• Extensive personal or professional experience with video gaming, virtual reality (VR) required

• Minimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social Media preferred

• Experience utilizing VR Quest/Oculus headset in addition to virtual reality (VR) Systems preferred

• Ability to work with and wear VR equipment daily and for extended periods of time if needed

• Able to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.

• Employment for this position will begin onsite in office at 300 W 6th St, Austin, TX 78701. 

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a 401(k) retirement plan, paid time off, and holidays.

• Paid training and lucrative employee referral program.

• DailyPay enrollment option to access pay "early," when you want it.

• Health and wellness programs with trained partners to help promote a healthy you.

• Mentorship programs that support your rewarding career journey.

• A modern, state-of-the-art office setting with advanced technologies and a great team.

• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE