IT Systems Specialist

At Ovivo, we offer you the opportunity to expand your skills and professional experience while collaborating with experts in water treatment who take pride in bringing water to life. As an IT Systems Specialist, you will play a critical role in ensuring the seamless operation of end‑user systems and IT infrastructure. You will support employees across the organization by troubleshooting technical issues, maintaining system performance, and contributing to IT projects that drive business productivity and continuous improvement. The role is based in our Salt Lake City, UT office, and will enjoy a hybrid working environment. This role reports to the Service Desk Manager. What is the role? Install, configure, and upgrade software and hardware, ensuring compatibility and security across the organization’s technology environment. Troubleshoot and resolve issues with devices, operating systems, and core applications through multiple support channels, including ticketing system, phone, email, and in‑person contact. Repair or replace faulty hardware, facilitate secure data transfers, and manage user data migrations with a focus on security and minimal disruption. Provide first‑line technical support to users, deliver training on systems and security best practices, and promote digital literacy across the organization. Diagnose and resolve network and infrastructure issues; appropriately elevate complex problems to ensure rapid resolution. Maintain precise asset records, assist with IT audits, and support procurement processes for hardware and software. Contribute actively to technology rollouts, assist in the implementation of new systems, and participate in process improvement initiatives. Maintain comprehensive documentation, ensure compliance with IT policies, and uphold high standards of service. Perform other duties as assigned. Does this sound like you? We are looking for someone who demonstrates strong performance through timely resolution of incidents to minimize user downtime and maintain productivity. The candidate should ensure accurate asset tracking, adhere to IT policies and security standards, actively contribute to IT projects and technology rollouts, and consistently deliver high‑quality support reflected in positive end‑user feedback. We understand that no candidate will meet every single requirement, and we encourage applicants who demonstrate a strong sense of ownership, teamwork, and a commitment to continuous learning. Education and experience requirements: High school diploma or equivalent required. Degree in Information Technology or a related field preferred. CompTIA A+ certification preferred. Technical skills: Hands‑on experience with computer systems, hardware troubleshooting, and software support. Proficiency in Microsoft Windows and Microsoft Office applications. Working knowledge of Active Directory, Azure Active Directory, and Microsoft Intune. Basic understanding of networking concepts and troubleshooting. Professional skills: Strong problem‑solving and analytical skills. Excellent verbal and written communication abilities. Strong organizational and time‑management skills. High attention to detail. Customer‑focused mindset with the ability to work independently and in a team environment. What we offer as an employer We offer a hybrid work environment that enables you to balance office presence with remote work opportunities. Benefits - all full‑time employees are eligible for Ovivo's generous benefits package that includes: Medical, Dental, and Vision benefits. 401(k) match of 4%. Company‑paid life insurance and short‑ and long‑term disability coverage. 11 paid holidays. Three weeks of PTO per year (prorated based on start date). Roll over of 64 PTO hours to the following year. Sixteen personal hours (hire date determines number of personal hours for the first year). Days off between Christmas Eve and New Year's Day paid by the company with no impact on PTO balance. Profit sharing. #J-18808-Ljbffr