Lead Global Sourcing Manager - CCA

Description

RESPONSIBILITIES

Job description summary

The Lead Global Sourcing Manager - CCA is responsible for leading a team that drives innovative problem solving, commercial execution, process improvement, and customer-focused support across the business. This role provides day-to-day leadership, sets priorities, removes roadblocks, and builds team capability while ensuring strong execution against business objectives. The successful candidate will bring a customer service mindset, proven leadership experience, and the ability to coach junior buyers, influence across functions, and lead through change with speed, professionalism, and accountability.

What you'll do

Lead and develop a team supporting customer care and aftersales priorities across assigned workstreams

Coach junior buyers and developing team members on commercial judgment, systems, processes, and day-to-day problem solving

Reinforce a strong customer-first mindset in every interaction with internal stakeholders, suppliers, and cross-functional partners

Promote creative thinking and practical solutions to business challenges, supplier issues, and process gaps

Support escalations, remove roadblocks, and help the team resolve issues quickly with professionalism and urgency

Drive consistency in communication, documentation, and follow-through across team deliverables

Champion process simplification, standardization, and continuous improvement opportunities

Use data, dashboards, and operating metrics to monitor progress, identify risks, and improve execution

Build strong partnerships across Engineering, Supply Chain, Launch and Availability, Packaging, Finance, and Purchasing to align priorities and drive decisions

Your skills & abilities (required qualifications)

Bachelor's degree in Business Administration, Supply Chain, Finance, Communications, or a related field, or equivalent experience

5+ years of work experience in the related fields (preferred)

Supply Chain, Finance/Engineering/Logistics Certifications (preferred)

Experience in purchasing, supply chain, operations, customer service, or a related business function

Experience coaching buyers or leading talent and developing cost savings initiatives

Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations

Experience leading process improvement efforts that simplify work and improve customer outcomes

Ability to balance strategic thinking with day-to-day operational execution

Strong customer service orientation with a track record of building trusted relationships across the organization

Skills:

Strong Technical capabilities including Data Mining and Analysis including knowledge of SQL, Tableau and MS Access (preferred)

Ability to manage sourcing projects

High Analytic Capability in situations which are ambiguous and complex

Strong Senior Leadership presentation skills

High level of oral and written communications skills

Ability to work independently and as a member of cross-functional teams

Ability to lead a project from start to finish

Prior team lead, mentoring, or project leadership experience in a complex business environment

Experience coaching buyers or leading talent development initiatives

Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations

Experience leading process improvement efforts that simplify work and improve customer outcomes

Ability to balance strategic thinking with day-to-day operational execution

Strong customer service orientation with a track record of building trusted relationships across the organization

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren Mi three times per week, at minimum [or other frequency dictated by the business]

Relocation: This role is NOT eligible for relocation benefits

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRED

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