Senior Stylist

Location: New York City Reports to: Boutique Director Role Overview A Senior Stylist at ALAÏA serves as an ambassador of the Maison, welcoming every guest into the Alaïa family, acting as a trustworthy advisor to clients and a reliable partner to store managers. Responsibilities Client relationship owner: Ensures every client is welcome, well taken care of, and takes pride in developing long‑term relationships. CRM responsible: Aware of CRM targets and actively engages in all actions to reach them; implements personalized reach‑out campaigns and utilizes all clienteling tools available to complete CRM tasks within the given timeframe; consistently captures client data and takes notes of all qualitative information; knows his or her portfolio of customers, especially the VVICs and VICs handled. Omnichannel business partner: Aims to offer excellent customer service and improve individual business performance; uses all omnichannel services available to grow omnichannel sales; aware of store and individual sales and KPI targets and actively engages in all actions to reach them; actively completes trainings and participates in all commercial activities set by the SM/ASM/HO; aware of the local trading environment and competitors’ activities. Operations excellence supporter: Ensures an impeccable store environment, BOH and grooming at any time of the day; proactively informs SM/ASM of any structural repair needed to ensure a luxurious environment at all times; implements all guidelines related to store and back‑of‑house management and participates in inventories; supports after‑sales clients and follows up to ensure impeccable after‑sales service; complies with established Richemont policies and standards. Qualifications At least five years of experience in luxury retail. Previous experience in retail sales and operations. Excellent interpersonal, communication, and computer skills. Strong attention to detail with the ability to handle multiple tasks simultaneously. Ability to sit down and stand for extended periods of time. Ability to work open availability, including evenings, weekends and holidays. Ability to lift up to 20lb boxes regularly. Benefits Medical, dental, and vision programs. Health savings and flexible spending accounts. Life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement benefit, and employee assistance program. Volunteer days off to support community initiatives. Expected Hourly Range: $28.00 – $34.00 #J-18808-Ljbffr