Treasury Management Support Specialist

The primary responsibilities of this position are to assist the Treasury Management team in ongoing administrative and superior service delivery to engaged Treasury Management customers. This position partners with Treasury Management sales team members to best address Treasury Management customer needs. This position is an essential piece in facilitating ongoing excellence in Treasury Management. Job Duties Assists the Treasury Management team in ongoing superior service delivery to engaged Treasury Management relationships. Handles the day-to-day Treasury Management customer support needs through phone and email. Assists the Treasury Management sales team with statement analysis, special project work and any other team related needs. Assists to follow up with customers on file and processing decision approvals. Assists in maintaining accurate data files and service inventory logs. Assists the sales team with product and service implementation and user training as needed. Obtains and continually expands knowledge of all treasury management products and services, including developing the ability to effectively explain to clients/prospects all of the features and benefits. Serves as a positive liaison between the Commercial Banking Team and Operations, and between Customers and Operations, as well as all areas of the bank. Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet. Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives. Performs all other duties as assigned. Qualifications High school diploma or equivalent work experience. 2+ years banking experience. 5+ years of banking experience in commercial lending, treasury management, or related area. Accredited ACH Professional certification desired. PC, phone system, general office equipment. Ability to maintain strict confidentiality. Solid judgment and decision-making skills. Strong organizational, multi-tasking and prioritizing skills. High degree of accuracy. Benefits Medical, Dental, Vision, & Life Insurance 401(k) with a company match PT0 & 11 1/2 Paid Holidays Equal Opportunity Employer / Veterans / Disabled #J-18808-Ljbffr