Chargeback Analyst

Job Description

Job Description

CHARGEBACK ANALYST

Location: San Antonio, TX
Pay Rate: $38.25–$43.25/hour - Based on Experience
Work Schedule: Monday–Thursday onsite; Friday remote
Work Setting: Hybrid
Interview Process: First interview virtual; second interview in person
Contract: Extension possible

JOB SUMMARY

The Chargeback Analyst supports the review, research, and resolution of chargeback claims, sales tracing discrepancies, and direct pricing claims. This position works closely with distributors, customers, and internal business partners to ensure claims are processed accurately and in accordance with established policies, procedures, and contractual requirements.

KEY RESPONSIBILITIES

• Review, research, and resolve chargeback claims, sales tracing discrepancies, and direct pricing claims.
• Validate claim information and investigate exceptions or discrepancies.
• Research supporting documentation to determine appropriate claim resolution.
• Communicate with customers, distributors, and internal stakeholders regarding claim status, questions, and resolutions.
• Maintain accurate and complete claim documentation and records.
• Generate reports to monitor claim activity and resolution.
• Identify recurring issues, trends, and opportunities for process improvement.
• Utilize ERP systems, reporting tools, and Microsoft Office applications to support daily operations.
• Meet established productivity, quality, accuracy, and service-level expectations.
• Collaborate with internal teams to resolve complex claims and pricing issues.

REQUIRED QUALIFICATIONS

• Bachelor's degree required.
• Minimum of 3 years of experience preferred in commercial contracting, chargeback operations, or a related field.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Strong analytical, organizational, and problem-solving skills.
• Ability to research and analyze detailed financial and claim information.
• Strong written and verbal communication skills.
• Experience with SAP, AS400, Vistex, Power BI, or similar systems is a plus.

KEY COMPETENCIES

• Strong attention to detail and accuracy.
• Analytical thinking and problem-solving.
• Accountability and ownership of assigned claims.
• Customer-focused approach.
• Excellent written and verbal communication.
• Strong collaboration and teamwork.
• Adaptability in a changing business environment.
• Ability to manage multiple priorities and meet deadlines.

WORK SCHEDULE

• Monday–Thursday: Onsite in San Antonio, TX
• Friday: Work from home
• Candidates must be able to work onsite four days per week.

INTERVIEW PROCESS

• First Interview: Virtual
• Second Interview: In person

If you are interested, please reach out to Chin Yang at A-Line Staffing.