Barista

0256-El Toro and Rockfield (Lake Forest) Store-23647 El Toro R, 23647 El Toro Road, Lake Forest, California, United States of America Position Barista Responsibilities Sales / Customer Service Sells and serves products to customers in a courteous and friendly manner. Participates in all sales promotions effectively and efficiently. Safely handles all hot and cold drinks during drink preparation. Verbally receives and calls back customer orders in a friendly manner. Reports all customer complaints to the manager on duty. Responds pro‑actively to prevent customer service situations. Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner, following all safe cash handling procedures. Answers telephone in a courteous and friendly manner including giving store greeting, directions to store location, receiving and filling customer orders. Answers customer questions regarding products, service or environment in a courteous and friendly manner. Packages all retail and beverage customer orders according to company guidelines. Sells and serves baked goods and miscellaneous food items to customers. Maintains efficient, friendly service standards. Store Operations Restocks shelves when necessary. Routinely cleans the bar area, floor, windows and grinders, take out trash, etc. Follows brand guidelines in environment and takes ownership in the store cleanliness. Assists in the distribution of weekly shipments. Reports potential safety hazards to the manager on duty. Reports all employee accidents to the manager on duty. Informs the manager on duty of any operational inconsistencies. Employee Development Perpetuates company philosophy and culture. Maintains a high level of motivation to ensure quality and consistent product. Product Knowledge Ensures that all customers are educated on our products and services. Maintains the highest quality, consistent product standards. Follows all company drink recipes and procedures. Passes monthly re-certifications, in a timely manner. Visual Presentation Assists in maintaining a clean, well‑merchandised store. Assists in following visual presentation plans and standards. Requirements Able to train new baristas. Runs errands, when needed. Works special events, as needed. Maintains positive company morale. Physical Demands Regularly required to stand, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms. Regularly required to lift and/or move items up to 25 pounds. Vision requirements: Close vision, distance vision and ability to adjust and focus. Regularly required to handle food and hot beverages. Qualifications Experience in retail / specialty store or food establishment preferred. Excellent verbal and written skills. Well organized and detail oriented. Register and cash handling experience. Minimum high school diploma or equivalent. Equal Employment Opportunity International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean & Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status. The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Barista rev. 10/2016 Created 4/2013 #J-18808-Ljbffr