Agronomy Customer Service Representative

Agronomy Customer Service Representative

Our ideal candidate would have a positive attitude, provide outstanding and courteous customer service, have good work attendance and be someone open to challenges and learning new things. Cooperative Producers, Inc. (CPI) offers a diverse range of employment opportunities that span a wide variety of fields. We continuously seek enthusiastic and qualified individuals who can help contribute to the growth and success of our cooperative. CPI is proudly committed to our "Making Local Matter" initiative by forging enduring partnerships with local farmers and actively supporting the communities of Northern Kansas and Central Nebraska. As an employee of CPI, you will have the opportunity to make a positive impact on your community and support CPI's mission of making local matter.

What the job is: CPI is looking for someone who has the ability to organize and maintain Standard Operating Procedures for Customer Service Representatives, investigate customer complaints determining the cause of any problem and selecting the best solution possible. This person will assist in tracking and reporting current program totals, create customer invoices, maintain customer accounts through invoice corrections, contract maintenance by editing/voiding/reassigning bookings and entering/applying prepayments. The Agronomy Customer Service Representative will also collaborate with the sales team to collect and verify customer data, orders, pricing details and landlord splits ensuring accuracy and seamless communication for exceptional customer service. Other duties include providing information applicable to salespersons to assist in customer sales strategies and assisting sales staff in completing administrative functions to improve sales/patron relationships and daily efficiency.

Requirements:

• High School Diploma or General Education Degree (GED. Minimum two years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License.
• Maintain positive, professional relationships across the organization and work collaboratively with peers.
• Working knowledge of business computer skills (Microsoft Office, accounting, database and internet software)
• Ability to adapt to changing situations.
• Effective problem-solving skills.
• Excellent attention to detail.
• Ability to read, write and speak English.
• Prolong periods of sitting at a desk and working on a computer.
• May be required to lift up to 15 pounds at a time.
• Competitive wages and a great work environment.

CPI provides equal employment opportunities (EEO) to all employees and applicants for employment.