Senior Labor Relations Manager

Senior Labor Relations Manager

As a Senior Labor Relations Manager supporting Tech Ops, you'll serve as a subject matter expert on the Aircraft Mechanics Fraternal Association (AMFA) and International Brotherhood of Teamsters Airline Division (IBT) Collective Bargaining Agreements, providing strategic guidance to Leaders on their interpretation and administration. You'll help ensure the consistent application of contract provisions, advise on complex labor matters, and represent the Company's position throughout the grievance and arbitration process. This role partners closely with union representatives, Leaders, and internal stakeholders to resolve disputes, foster collaborative relationships, and support positive, productive labor relations across the operation.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities include overseeing onboarding and training for new Labor Relations Employees, updating the Department Onboarding Manual, developing and administering training material for Company Leaders, calling or meeting with union, Company, government, or other interested parties to discuss labor matters, advising Leaders on disciplinary issues and Company policies, monitoring Company or workforce adherence to labor agreements, presenting the position of the Company or of labor during negotiations and arbitration, interpreting contractual agreements for employers and employees engaged in collective bargaining or other labor processes, negotiating, preparing, and distributing settlements for grievances, acting as an advisor to Leaders to help meet deadlines or resolve complex problems, providing expert testimony in legal proceedings related to Labor Relations or labor contracts, communicating grievance denials and resolutions between the Company and union, preparing documentation to present at Systems Boards, Med/Arbs, and other grievance meetings, ensuring compliance with contractual timelines and inputting details into Company database, and performing other job duties as directed by Employee's Leaders.

Knowledge, Skills and Abilities include knowledge of Collective Bargaining Agreements, principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems, business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources, administrative and clerical procedures and systems, laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process, understanding the implications of new information for current and future problem-solving and decision-making, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, applying general rules to specific problems to produce answers that make sense, combining pieces of information to form general rules or conclusions, and recognizing when something is wrong or is likely to go wrong.

Education required: High School Diploma or GED. Experience preferred in collective bargaining agreements, previous Tech Ops frontline leadership experience, working in a union environment and with union contracts, addressing labor issues including the grievance and arbitration process, and investigating union grievances.

Physical Abilities include performing work duties from a limited space workstation/desk/office area for extended periods of time, communicating and interacting with others in the English language to meet the demands of the job, and using a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job.

Other Qualifications include maintaining a well-groomed appearance per Company appearance standards, being a U.S. citizen or having authorization to work in the United States, being at least 18 years of age, complying with Company attendance standards, meeting confidentiality expectations, and being able to travel, with overnight stays, several times a year and to work some nights and weekends.

Pay & Benefits include a competitive market salary from $125,900 - $139,900 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love include flying for free on any open seat on all Southwest flights (your eligible dependents too), Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**, potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***, competitive health insurance for you and your eligible dependents (including pets), and health plan coverage options that start from the very first day of employment.

Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 07/19/2026.