LN Venues, Restaurant Manager - House of Blues Orlando

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!


WHAT THIS ROLE WILL DO

• Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
• Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
• Assist and support restaurant staff in any of their job functions as needed
• Conduct daily pre-shift in an upbeat and motivational manner
• Conduct informative and motivational pre-shifts
• Direct interaction with trainers/Blues Buster and trainees
• Conduct 100% table visits
• Ensure that service is up to HOB standards
• Assist in perceiving and troubleshooting potential problems
• Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
• Responsible for bank and adherence to HOB cash handling policy
• Assist in filling "change" requests from bartenders and servers
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed
• Perform daily liquor pulls for bar staff
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Monitor the labor cost of the shift, paying close attention to overtime
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Maintain reservations
• Oversee parties/special events in the rooms
• Provide guidance in executing outstanding guest service while following the House of Blues implemented Steps of Service
• Conducts performance counseling and ensures discipline procedures follow all HOB guidelines
• Recruitment and Training of hourly staff members
• Develop strategies to generate/enhance revenue

WHAT THIS PERSON WILL BRING

Required:

• Responsible Alcohol Awareness Training Certification or Equivalent
• Ability to work late hours
• 3 years supervisory experience in high volume restaurant/music hall environment
• Working knowledge of restaurant operations
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• High School diploma

Preferred:

• Point of Sales knowledge, preferably MICROS
• Some college or college degree

Physical Demands/Working Environment:

• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH : 401(k) program with company match, stock reimbursement program

FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.


Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.


We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.