Enrollment Counselor

Enrollment Counselor

The Enrollment Counselor serves as the engaging face of Sheridan College, helping prospective students discover their educational opportunities and pathways. This role delivers exceptional customer service and proactive outreach to guide students from their first inquiry to graduation. The ideal candidate brings high energy, a student-first mindset, and a passion for building lasting connections within the college community.

Reports To: Director of Advising & Recruitment

Education/Qualifications: Associate's degree required, Bachelor's degree preferred. Valid driver's license required; Must be insurable and eligible to drive rental vehicles.

Knowledge, Skills & Abilities: Excellent human relations, customer service and organization skills. Outstanding written, oral and interpersonal communication skills. Self-starter and ability to work independently. Demonstrated ability to meet deadlines and manage multiple projects. Analysis and problem-solving using creativity, good judgment and initiative. Sensitivity to and respect for the various populations we serve. Experience in public speaking and presenting to groups. Experience with MS Office Suite and CRM tools. Experience working collaboratively with a variety of constituencies ranging from community members, schools and college students to faculty, staff and families.

Working Conditions/Physical Requirements: Extensive travel required. Some evening and weekends. Some lifting required.

About Northern Wyoming Community College District: Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked "America's Top Western Town" by True West magazine and is a vibrant community. Sheridan College is a vital component in the community. NWCCD also includes a small campus site in Buffalo, WY.

Job Duties:

Percentage of time - 40: Responsibility/Duty - Recruitment & Outreach Coordinate on-campus and off-campus recruitment activities tailored for prospective students. Represent the institution at high school visits, regional college fairs, community events, and special promotional programs.

Percentage of time - 10: Responsibility/Duty - Systems Utilization & Marketing Support Effectively utilize the institutional Customer Relationship Management (CRM) software to track prospective students and manage the enrollment pipeline. Collaborate on marketing initiatives, assisting with the development of advertising programs, recruitment publications, and digital outreach materials.

Percentage of time - 10: Responsibility/Duty - Admissions Counseling & Family Guidance Serve as a dedicated resource for prospective students and their families, offering clear direction through every stage of the college enrollment process. Provide in-depth counseling to new students regarding application requirements deadlines, and institutional onboarding procedures.

Percentage of time - 35: Responsibility/Duty - Academic Advising & Educational Planning Deliver essential academic advising and support to prospective and incoming students to align their personal and career goals with institutional programs. Assist students in mapping out clear, comprehensive educational plans and navigating the course registration process. Provide proactive guidance on degree requirements, course sequencing, and institutional academic policies.

Percentage of time - 5: Responsibility/Duty - Institutional Support Perform related duties as assigned to support the goals of the department and the broader mission of the institution.