Driver - CA - Light Duty

AAA Roadside Assistance

Respond promptly to dispatched AAA roadside assistance calls.

Contact members prior to arrival to verify:

• Exact vehicle location
• Vehicle concern
• Tow destination
• Number of passengers

Perform roadside services including:

• Vehicle towing
• Jump starts
• Flat tire changes
• Fuel delivery
• Vehicle lockouts
• Battery testing and replacement (when qualified)

Follow all AAA service standards and operating procedures.

Accurately complete all required steps within the dispatch software and mobile applications used by the company.

Towing & Recovery

Safely operate flatbed and wheel-lift tow trucks.

Properly secure and transport vehicles without causing damage.

Load, unload, and transport vehicles using approved towing techniques.

Perform basic winching and recoveries within company policy and training.

Conduct thorough vehicle inspections before and after transport.

Document pre-existing damage.

Customer Service

Provide courteous, professional service during every customer interaction.

Explain services and charges when applicable.

Maintain a calm and professional demeanor during stressful roadside situations.

Represent the company in a positive and professional manner.

Safety

Follow all OSHA, California, CHP, FMCSA, and company safety requirements.

Wear all required personal protective equipment (PPE).

Utilize proper traffic control procedures while working roadside.

Immediately report accidents, injuries, equipment failures, and safety concerns.

Operate company vehicles safely at all times.

Equipment Responsibilities

Perform daily pre-trip and post-trip inspections.

Keep assigned truck clean, fueled, and ready for service.

Maintain inventory of required equipment and supplies.

Report maintenance issues immediately.

Documentation

Complete electronic call records accurately.

Record payments when applicable.

Obtain required customer signatures.

Submit required paperwork before the end of each shift.

Qualifications Required

• Minimum 25 years of age.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check and drug screening.
• Ability to work weekends, holidays, evenings, nights, and on-call shifts as scheduled.
• Strong customer service and communication skills.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability to use smartphones, GPS navigation, dispatch software, and electronic documentation systems.

Preferred

• Previous towing or roadside assistance experience.
• AAA roadside assistance experience.
• CHP Tow Operator certification.
• Automotive repair or mechanical experience.
• Commercial Driver License (CDL) (not required for all positions).
• ASE certifications or vocational automotive training.

Physical Requirements

This position requires the ability to:

• Lift up to 75 pounds.
• Frequently push, pull, bend, kneel, squat, climb, and crawl.
• Stand and walk for extended periods.
• Work outdoors in all weather conditions.
• Work safely near moving traffic on highways and mountain roads.
• Enter and exit tow trucks multiple times throughout each shift.

Work Environment

Drivers routinely work:

• On Interstate 80 and surrounding highways.
• In mountain communities throughout the Truckee/Tahoe region.
• During snowstorms, chain control, and severe weather.
• During nights, weekends, holidays, and emergency situations.
• In high-traffic and hazardous roadside environments.

Performance Expectations

Drivers are expected to:

• Maintain excellent customer service.
• Meet company attendance and reliability standards.
• Follow dispatch instructions promptly.
• Comply with AAA performance standards and service expectations.
• Complete calls accurately and efficiently.
• Maintain a professional appearance and conduct.
• Protect company equipment and customer vehicles.
• Participate in required meetings and ongoing training.

Knowledge, Skills & Abilities

Strong defensive driving skills.

Safe towing and vehicle securement practices.

Basic automotive diagnostics.

Effective verbal and written communication.

Time management and organizational skills.

Ability to work independently.

Problem-solving under pressure.

Excellent situational awareness and safety judgment.

Compensation

Hourly, non-exempt position.

Overtime paid in accordance with California labor laws.

Eligibility for company benefits based on employment status.

Hendricksons Road Solutions