Business Systems Analyst

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionA healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.Enterprise Master Data Management (EMDM) is a Roche cross-functional and cross-divisional network of master data specialists and subject-matter experts developing governance frameworks and maintenance processes to ensure high-quality and trusted master data as the backbone for seamless business operations, data analytics and digitalization.The Opportunity In the Master Data Business Analyst role, you are responsible for the dedication towards undisturbed business activities by committing to Service Level Agreement. In this role, you will ensure that technological architecture meets user requirements, and will support the whole data maintenance related queries - including data quality, lifecycle management and monitoring. Execute the day-to-day activities according to the agreed service level and in compliance with the SOPs of the respective business sub-process. Follow the instructions of the Cluster Lead - Enterprise Master Data Management Operations Ledger domain regarding the daily work coordination, and propose process and system improvements across multiple divisions. Contribute continuously to the improvement of the performance of the Finance, Procurement, Sales and Supply Chain organizations. Handling incoming incidents, supporting both Roche Affiliates and multiple regional and global IT departments2nd level evaluation of user requests based on ITIL methodology and prioritization towards IT accordinglyCollaborate with IT teams to translate business requirements into technical solutionsPerforms and participates in the analysis, (re)design and implementation of business and systems processes and procedures following appropriate standardsManagement of continuous data cleansing and Data lifecycle managementMaintenance of SOPs, Knowledge Base and User GuidanceAudit control management (ICFR)Training material preparation and delivery (including delta training) – using Train the Trainer and end user concepts Project management (lead, coordinate, facilitate, participate within RSS projects and participate in global projects)Who you areWe are looking for someone who is self-motivated, really passionate about his or her job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development.Strong communication skills in English (written and spoken) are essential.Strong customer centricity and stakeholder management skillsExperienced in SAP (FI, MM, CO, SD)Ability to work independently and in team as wellFocus on details and innovationSkilled in multitasking and prioritizationHas analytical thinking3-5 years MasterData management experience is desirableProject experience (desirable)In exchange we provide you withDevelopment opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.SummaryLocation: San Jose, Costa RicaType: Full time