Customer Service Order Entry Associate

Job Description

Job Description

Come Join Our Team:  

We take pride in building quality products—and enriching the lives of those who make it possible. As a growing company, we invest in our people, our processes, and the technology that drives our success. We believe that when our team members thrive, our company thrives. We offer opportunities for career growth in a supportive, hands-on environment where your contributions make a difference every day. Most importantly, you’ll be part of a positive, team-oriented culture where autonomy is earned, hard work is rewarded, and every employee’s voice matters. Come grow with us and help shape our future! 

 

Who We Are:  

ONICON Incorporated is a trusted leader in flow and energy measurement solutions for hydronic heating and cooling systems since 1987. We offer a comprehensive portfolio — including electromagnetic, turbine, ultrasonic, thermal, and vortex flow meters along with precision BTU/energy meters — all wet-calibrated, fully programmed, and ready to install for simplified setup and exceptional accuracy out of the box. Backed by a nationwide network of application engineers and manufacturer representatives, we combine nearly four decades of engineering expertise with a service-first commitment to delivering solutions that exceed customer expectations. 

Being part of TASI Measurement means enjoying big-company perks within a decentralized operating structure that enables us to remain close to our customers and their needs. 

 

What We Offer:  

• Competitive salaries

• 10 paid holidays each year, vacation, sick time and volunteer time

• 401(k) with employer match – immediately vested

• HSA, pre-tax health savings program 

• Flexible work schedules that promote a healthy work-life balance 

• Top-tier medical, dental, and vision insurance

• Employer-paid life insurance 

• Pet Insurance

• Tuition Reimbursement

• Scholarship Programs

 

Job Summary:

The Customer Service Representative provides timely customer service support to the organization by obtaining and analyzing customer order information in an accurate manner, and provides corrective action as needed to ensure that our customers receive the highest level of service.

 

Essential Functions and Responsibilities:

• Enter customer orders into ERP system and communicate order confirmation to customers
• Build and maintain strong business relationships with new and existing customers
• Process customer demands and ensures accurate order fulfillment
• Provide updates on inventory levels, order status, tracking, service contracts, and repair orders
• Handle inbound and outbound customer calls with professionalism and efficiency
• Develop fundamental knowledge of products to ensure customers receive the right solutions for their applications
• Generate invoices and credit memos for customer orders
• Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments
• Create and maintain customer records with accurate account information
• Produce domestic and international shipping documents
• Perform additional duties as assigned by the manager

 

Knowledge and Skills Requirement:

• Strong written communication abilities
• Excellent problem-solving and time-management skills
• Ability to multitask effectively in a fast-paced environment
• Exceptional phone communication skills for both inbound and outbound calls
• High level of professionalism when interacting with customers and team members
• Accuracy with numbers and strong attention to detail
• Proficiency with ERP systems and computer operations
• Moderate to advanced skills in MS Office programs (Excel, Word, Outlook)
• Familiarity with customized databases and service support programs

 

Education and Experience Requirements:

• High School graduate with 2+ years’ experience in a technical Customer Service environment.
• AA or AS degree in business or manufacturing
• Microsoft Office – Excel, Word, Outlook
• Experience with Microsoft Dynamics CRM and Navision is a plus (or equivalent CRM & ERP systems)

 

Physical Demand(s):

• Can lift up to 10lbs, sitting for reasonable periods of time

• Visual Demand(s): Ability to look at a computer monitor for reasonable periods of time
• Hazard(s): Manufacturing environment.

 

Commitment to People and Planet:

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. 

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the driving force behind our success.