Cisco Voice Engineer
Insight Global
We are seeking an experienced Cisco Unified Communications (UC) Engineer with expertise in Cisco voice technologies, automation, logging/analytics, and testing. The ideal candidate will support, maintain, automate, and validate enterprise voice services in a large-scale production environment.
Required Skills & Experience
- Strong hands-on experience with:
- Cisco Unified Communications Manager (CUCM/Call Manager)
- Cisco Unity Connection
- Cisco Voice Gateways (ISR)
- Analog devices and integrations (ATAs, fax, paging, elevator phones, emergency phones)
- Cisco certifications preferred (CCNP Collaboration, CCIE Collaboration, or equivalent)
- Experience developing and executing AXL API scripts for automation, reporting, provisioning, and bulk administration
- Proficiency in Python, PowerShell, or similar scripting languages
- Experience using Splunk for log analytics, monitoring, dashboard development, troubleshooting, and operational reporting
- Strong understanding of SIP, SCCP, dial plans, call routing, voice quality analysis, and troubleshooting
Key Responsibilities
- Administer and support Cisco UC infrastructure, including CUCM, Unity, gateways, and analog solutions
- Develop automation and operational tooling using AXL APIs and scripting
- Perform troubleshooting and root-cause analysis utilizing Splunk and other monitoring platforms
- Design, execute, and document QA, system integration, and regression testing for voice infrastructure changes, upgrades, patches, and migrations
- Develop and maintain test plans, test cases, validation procedures, and rollback strategies
- Validate call flows, voicemail functionality, gateway integrations, analog services, and emergency calling capabilities following system changes
- Create technical documentation, operational procedures, and support runbooks
Preferred Qualifications
- Experience with Microsoft Teams Voice, Direct Routing, and SBC technologies
- Knowledge of Cisco Expressway and Webex Calling
- Experience in change management and production release validation
Ideal Candidate:
A highly technical UC engineer who combines Cisco voice expertise, automation skills, Splunk analytics, and strong QA/regression testing discipline to ensure reliable and scalable communication services.
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