Back of House Team Leader - Metro North Crossing

Back Of House Team Leader

Ensuring high standards of quality service and cleanliness.

Every single person on the Chick-fil-A team has a special role to play in powering the business. A people-first company, we are dedicated to creating a positive workplace and there's no doubt our secret ingredient at Chick-fil-A is our Team Members.

To support our amazing team, we are seeking a dynamic and experienced Team Leader of Back of House. This person will be responsible for assisting the Director Team in overseeing the day-to-day operations of the restaurant and ensuring that our high standards of quality, service, and cleanliness are met.

Skills & Competencies

• Proven experience in a supervisory role in a high volume environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational capabilities.
• Ability to work well under pressure and meet tight deadlines.
• Must be able to stand for long periods of time and lift up to 50 pounds.
• Must be available to work Saturdays and major holidays.

Personal Attributes

• Embody our core values to be a LIGHT: Love, Integrity, Growth, Honor and Tenacity.
• Strategic, forward-thinking, and able to balance short-term operational needs with long-term goals.
• High level of emotional intelligence with the ability to relate to employees at all levels of the organization.
• Adaptable and resilient, with the ability to thrive in a fast-paced and changing environment.

Responsibilities

• Providing exceptional taste of food and ensuring that guests have a positive and timely dining experience
• Monitoring food quality and safety standards to ensure compliance with Chick-fil-A policies and procedures.
• Coach and mentor team members for improved work performance
• Training and developing team members to maximize their potential and performance.
• Handling guest complaints and resolving issues in a timely and professional manner.
• Assisting with labor management to ensure proper staffing levels and labor cost controls.
• Collaborating with other leaders to problem solve day to day issues that arise and to minimize hindrances the team may display during their day
• Fosters a culture of caring.
• Upholding Chick-fil-A's values and culture by leading by example and demonstrating integrity, respect, and excellence in all aspects of the job.
• Assists with the in-restaurant operation as needed.
• Others duties as assigned

Benefits include:

• Health insurance beginning within 60 days
• Sundays off
• A complimentary meal every shift
• Employer-sponsored food safety courses
• Vacation time accruing beginning from date of hire
• 401k Program beginning after one year of employment
• Scholarship opportunities

Core Values

To be a LIGHT: Love, Integrity, Growth, Honor (Truett's legacy), Tenacity

Love

We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.

Integrity

We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it's challenging.

Growth

We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities.

Honor (Truett's legacy)

We honor Truett's legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun.

Tenacity

We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.

Work schedule

• 8 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount