Technology Specialist I - A/V - Distance Learning

Technology Specialist I - A/V - Distance Learning Region 4 Education Service Center REGION 4 ESC - HOUSTON, Texas Open in Google Maps Job Details Job ID: 5907391 Application Deadline: Posted until filled Posted: Aug 28, 2026 5:00 AM (UTC) Starting Date: Immediately Job Description Classification: Admin/Professional Exemption Status/Test: Non-Exempt Job Grade: 3 Department: Data Center and Network Solutions Reports To: Department Director Job Goal: Provide support to Region 4 ESC staff and district personnel with distance learning initiatives and technologies. Participate in projects and activities that advance Region 4’s distance learning goals and initiatives. Education High School Diploma or GED Certification Recent vendor specific certifications Experience Two years of experience supporting and using audio/visual equipment and distance learning technologies, such as videoconferencing platforms, networking tools, and other productivity applications. Two years of experience troubleshooting, supporting, and using professional-grade audio-visual equipment One year of experience supporting large face-to-face, hybrid, and/or virtual conferences Three years of experience troubleshooting hardware and software within Windows 11, Google, and iOS environments Two years of experience developing training or help guides and materials for presenters on using conference technologies Experience supporting screen sharing technologies such as Apple TV, Barco Clickshare, Chromecast, and Miracast. Special Knowledge and Skills Working proficiency in use of audio-visual (A/V), distance learning, online instruction, and videoconferencing tools Working proficiency in use of Microsoft Office 365, Google Workspace, and the iOS environment Strong grammar, writing, oral, communication, and collaboration skills Proficient in the creation of help guides and video tutorials Proficient in providing technical support on a variety of technology tools Preferred Qualifications Bachelor's Degree Recent vendor-specific certifications - Microsoft, Google, Apple, Zoom, Canvas LMS Experience with Zoom, Teams, Canvas LMS. Administrator experience with these tools is a plus Experience writing or editing contracts desired Experience in supporting and maintaining Crestron systems including touch panels, soundbars, mic pods, and cameras. Major Responsibilities Demonstrate proficiency with the use of a variety of technologies, including but not limited to distance learning, videoconferencing, and audio-visual technologies. Provide technical support and best practices on the use of hardware and software tools to internal and external customers, primarily in the areas of distance learning, videoconferencing, and audio-visual support. Problem-solve, research, and be a self-taught learner when addressing technical issues and fulfilling technology requests and services. Demonstrate collaboration, excellence, innovation, integrity, reliability, and a service mindset when assigned to different projects and tasks. Maintain hardware and software in the conference center, including but not limited to preventative maintenance on projectors, flat panels, podiums, kiosks, audio system and microphones, cabling and wireless display infrastructure. Create help guides on a variety of technology tools, including but not limited to distance learning, videoconferencing, and audio-visual technologies. Work collaboratively within a team environment as well as on individualized projects. Engage in professional development opportunities and attain certifications to stay current with specific knowledge and meet professional goals. Fulfill on-call rotational status for weekends, evenings, and holidays on an as needed basis. Position Type: Full-Time Salary: $73,491 to $88,013 Per Year Job Requirements Citizenship, residency or work visa required #J-18808-Ljbffr Region 4 Education Service Center