CCBHC Director of Certified Community Behavioral Health Clinic (CCBHC Director)

If asked to describe the culture at Metropolitan Family Services, we could do that in one word: COMMUNITY ! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are currently looking to fill a Director of Certified Community Behavioral Health Clinic (CCBHC Director) role at our Merrionette Park Office.

SALARY:

• The average starting salary for this position will fall in the range of $115,000 and $130,000 annually. Where candidates fall in this range will be based on skill and experience level.
• Final salary will be determined based on years of experience, licensure level, and relevant credentials

$2,500 Sign-on Bonus for first-time employees with MFS! ($1,250 on the first paycheck and $1,250 after 6 months of employment).

ESSENTIAL JOB FUNCTIONS:

Clinical Leadership & Oversight

• Oversee day-to-day CCBHC operations, including outpatient mental health, substance use disorders (SUD), psychiatric rehabilitation, and 24/7 crisis response/mobile crisis services.
• Serve as the final clinical authority on high-acuity and risk-laden cases. Facilitate weekly Clinical Case Reviews to resolve treatment barriers for clients with co-occurring disorders or complex social determinants of health (SDOH).
• Partner with the agency Medical Director and MFS leadership to align primary care screening, Medication Assisted Recovery (MAR), and psychiatric prescribing with CCBHC benchmarks.
• Direct the selection and implementation of EBPs (e.g., DBT, CBT, MI, and ACT). Establish formal fidelity monitoring protocols, including chart audits to ensure model integrity.
• Provide clinical consultation and clinical support.

Strategic Implementation & Compliance

• Lead the implementation and scaling of the CCBHC model, ensuring seamless integration of mental health, SUD, and primary care screenings.
• Ensure all services strictly comply with Illinois Administrative Code Title 59, Part 132 (Rule 132), Medicaid/SUPR requirements, SAMHSA certification criteria and other accreditation requirements.
• In collaboration with the Finance Department, develop and monitor CCBHC budgets, Prospective Payment System (PPS) revenue, and grant funding.
• Ensure clinical data integrity supports accurate PPS billing and cost reporting.
• Conduct regular utilization reviews and internal audits to ensure data accuracy and timeliness for HFS and SAMHSA reporting.

Staff Development & Performance

• Provide clinical and administrative supervision to team leaders and CCBHC clinical leadership. Conduct performance reviews based on productivity, documentation timeliness, and EBP adherence.
• In coordination with the Agency Training Manager, design and facilitate a comprehensive curriculum focusing on Trauma-Informed Care, EBPs, and CCBHC clinical workflows.
• Ensure all staff maintain state licensure and adhere to the highest standards of ethical practice.

Quality Management & Data Analytics

• In partnership with IS and CQI, design frameworks for tracking quality measures (e.g., PHQ-9, GAD-7) and federal metrics such as hospital readmission rates.
• Analyze data trends to evaluate intervention effectiveness and implement service improvements.
• Collaborate with IS, Billing, and Revenue Cycle Management to ensure the Electronic Health Record (EHR) and technology platforms support effective clinical operations and billing.

Stakeholder Engagement & Advocacy

• Serve as the primary liaison to the Illinois Department of Healthcare and Family Services (HFS) and the Illinois Chief Behavioral Health Officer in collaboration with supervisor and MFS leadership in regard to CCBHC.
• Actively participate in the Statewide CCBHC Learning Collaborative and maintain communication with other Illinois CCBHC sites to share best practices and troubleshoot PPS rate development.
• Manage formal relationships with Care Coordination partners, including FQHCs, hospitals, and the criminal justice system.
• Represent the organization in state-led forums and coordinate with the National Council for Wellbeing to participate in the federal Medicaid Demonstration program.

KNOWLEDGE, SKILLS, and ABILITIES:

• Demonstrated success in increasing levels of management, including supervision of management staff and oversight of behavioral health services.
• Proven record of accomplishment in improving organizational processes. Highly developed skills in change management and driving organizational process improvements.
• Demonstrated ability to work in collaborative relationship with program staff, leadership staff and administration.
• Strong analytical and quantitative skills.
• Ability to work under pressure in a fast-paced environment and ability to meet multiple deadlines simultaneously.
• Must be a highly motivated self-starter with ability to work independently and take ownership of a process or an issue.
• Demonstrated self-awareness and a high level of emotional intelligence.
• Mission driven and client focused.
• Ability to operate both hands-on and tactical, as well as at a strategic level.
• Ten years in behavioral health services or other related fields, including experience with program development, program delivery, supervision of clinical staff.
• Demonstrated leadership skills with a history of strong decision-making skills.
• Strong interpersonal, communication and team-building skills.
• Mobility to travel throughout metropolitan Chicago required.
• Champion a spirit of collaborative and open communication across all Agency departments and program operations to bridge multiple sites, ensure program alignment, program efficiencies, and cross continuum of program services.
• Other duties as assigned.

QUALIFICATIONS:

• Master’s degree in Social Work, Counseling, Psychology, or a related healthcare field from an accredited university, required.
• Licensure: Active, unrestricted clinical license in the State of Illinois (LCSW, LCPC, or LMFT). Must meet criteria for a Licensed Practitioner of the Healing Arts (LPHA), required.
• 8+ years in behavioral health, with specific expertise in Serious Mental Illness (SMI) and Substance Use Disorders (SUD), required.
• Deep familiarity with the Illinois Medicaid landscape, Rule 132, and Trauma-Informed Care principles, required.
• IM+CANS certified (or ability to obtain within 30 days of hire), required.
• Demonstrated experience applying ASAM criteria, required.
• Direct experience with CCBHC/PPS transitions and team-based care (ACT/CST) is strongly, preferred.
• 8+ years in a clinical leadership or program management role, preferably in an urban community health setting, preferred.
• CADC certification, preferred.
• Bilingual (Spanish/English) fluency, preferred.

ADDITIONAL REQUIREMENTS:

• Satisfactorily pass all relevant screening and criminal background checks.

TRANSPORTATION/TRAVEL REQUIREMENTS:

• Driving for work required with transportation of clients preferred in a personally owned vehicle .

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle, and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and viewing a computer terminal.

Metropolitan Family Services puts our people first with a top-of-the-line benefits package. Find out more by clicking here !

Some highlights include:

• Medical Coverage, Dental Coverage, and Vision Coverage.
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

And so much more! Make sure you click here to see the full suite of benefits offered!

• Some of the above benefits are available for part-time and temporary workers, but not all. Be sure to inquire upon your hire as to which benefits apply to you.

MORE ABOUT US:

Metropolitan is Illinois' first comprehensive human services agency and reaches more than 122,970 individuals and families in Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services promoting education, economic stability, emotional wellness, and empowerment.