Customer Service Representative

Customer Service Representative

Neapco is seeking a results-driven individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for all customer communication and maintaining customer relations through positivity, professionalism and accuracy. This position will report to the Customer Service Manager and is based at our Components location in Beatrice, Nebraska. It is extremely important this team member be aligned with Neapco's Core Values of Partnership, Passion, Agility, Teamwork, Integrity, and Diversity and Neapco's Sustainability and Corporate Social Responsibility goals and objectives. Compensation dependent upon qualifications.

Key Responsibilities

• Respond and communicate on all customer communication avenues such as phone, internet chat and e-mail in a timely manner
• Engage in and maintain customer relations through positivity, professionalism and accuracy when addressing daily customer matters
• Responsible for maintaining customer territory to include inquiries, orders, shipments, tracking payments, and returns
• Provide feedback to internal team and Regional Sales Managers on issues and customer concerns
• Troubleshoot customer concerns and issues
• Effective communication across multi-departments within the company
• Achieve established goals or deadlines set for the department
• Complete all required paperwork and data entry
• Assist with other projects or duties as assigned

Required Skills

• Proficiency in Microsoft Office suite (Word, Excel, Outlook) required
• English speaking skills required; Spanish speaking skills highly preferred
• Excellent verbal and written communication skills with high-level attention to detail
• Excellent organizational skills and proven ability to multi-task
• Excellent work history, attendance, initiative and drive to succeed
• Maintain excellent communication and relationship with others; be a team player; maintain a positive attitude
• Foster a team-oriented environment

Education

• Two or more years of customer service experience preferably in the Automotive Aftermarket
• High school diploma/GED equivalent. Some college or bachelor's degree preferred

Work Schedule: Monday through Friday, 8:00am - 5:00pm

Neapco recognizes that our team members are our most valuable asset, and we are committed to providing them with a safe, drug-free workplace fostering respect and ethical treatment. Unlawful discrimination in employment decisions based on race, color, religion, ethnic/national origin, age, sex, veteran status, disability, or any similar protected status is strictly prohibited. In return for their expertise and shared commitment to our goals, we offer our team members competitive salaries and a comprehensive benefits package.