Management & Program Analyst

Job Summary

The mission of the D.C. Department of Human Services is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. This position is located in the Division of Innovation & Change Management (DICM), under the District of Columbia Access System (DCAS) HelpDesk team within the Economic Security Administration (ESA), Department of Human Services (DHS).

DICM is the primary division responsible for driving change within ESA, and it focuses on ensuring efficiency and alignment across systems (technology), processes, and outcomes. DICM aims to identify, allocate, and equip the workforce with systems, tools, and procedures to facilitate timely and accurate eligibility determinations for the core programs within ESA.


Duties & Responsibilities

Serves as an analyst to management to evaluate the efficiency and effectiveness of the agency' development programs and operations. Works in tandem with the staff of ESA in the coordination of agency developmental projects. Plans projects and programs related to the design and redesign, and improvement of agency processes and programs. Determines if programs and projects are operating within the scope of the goals and objectives, and are consistent with identified strategic business plans, policies, business strategies and related activities in the District. Analyzes and interprets policies and procedures for management staff; assists in the quality assurance review process and makes recommendations for procedural changes; and, identifies potential problems in case processing and program administration.

Serves as a member of management's team in reviewing and analyzing past and prospective operating budgets, program and performance measures and strategic plans for programs and administrative components. Formulates and maintains strategic plans, and business best practices to accomplish program control, analysis and forecasting objectives. Develops network logic and measurement methods to perform analysis. Communicates schedule impacts and proposes corrective actions to stakeholders. Implements, maintains, and manages planning products in support of planning processes. Formulates and compiles data to evaluate and assess the achievements of key performance indicators for ESA. Collects, assesses, and analyzes results of benchmarking studies and the development of implementation and tracking strategies for recommendations presented in various special projects.


Qualifications and Education

Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.


Licenses and Certifications

None


Working Conditions/Environment

The work is performed primarily in the office setting; however, incumbent is required to make site visits to program offices.


Other Significant Facts

Tour of Duty : Monday Friday; 8:15 AM 4:45 PM

Pay Plan, Series and Grade : CS-0343-13

Promotional Potential : No Known Promotion Potential

Collective Bargaining Unit : This position is not in a collective bargaining unit.

Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:

• Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
• Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
• Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
• Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.

Position Designation: This position has been designated as security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.

Residency Preference: When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.

EEO Statement : The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.