Host

Host (Onsite Washington, DC)

The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.

Job Summary

We are seeking a charismatic and engaging Host to join our team. As a host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. This role requires a warm demeanor, strong organizational skills, and the ability to thrive in a fast-paced environment. Familiarity with OpenTable or similar seating systems is a plus!

Key Responsibilities

• Greet guests warmly upon arrival and make them feel welcomed.
• Escort guests to their assigned seating areas or designated floors.
• Assist guests with inquiries, providing information about the establishment, menu, and events.
• Manage reservations and seating arrangements to maximize guest satisfaction and table turnover.
• Maintain a clean and organized entrance area, ensuring necessary supplies are readily available.
• Monitor and manage guest waitlists, providing accurate wait times and keeping guests informed.
• Collaborate with servers, bartenders, and kitchen staff to ensure seamless operations.
• Stay informed about current promotions, events, and menu offerings to share with guests.
• Handle guest concerns or complaints professionally, escalating issues when necessary.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in hospitality or a restaurant setting.
• Exceptional interpersonal and communication skills.
• Friendly, professional demeanor with the ability to make guests feel comfortable.
• Polished, professional appearance.
• Strong organizational and multitasking abilities.
• Ability to stay calm and professional under pressure.
• Basic computer skills for managing reservations and seating systems.
• Familiarity with OpenTable or similar software is a plus.
• Availability to work evenings, weekends, and holidays as needed.
• Team player with a positive attitude, strong work ethic, and enthusiasm for hospitality.

Compensation and Benefits

• Pay: $18.00 - $25.00 per hour (based on experience).
• Job Types: Full-time, Part-time, Temporary.

Work Environment

• Physical setting: Upscale casual restaurant.
• Shifts: 412 hours (evening and night shifts available).

• Availability: Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Operating Hours (Excluding Special Events)
• Friday: 5 PM3 AM
• Saturday: 11 AM3 AM
• Sunday: 11 AM7 PM
• Monday: Closed
• Tuesday: Closed
• Wednesday: Closed
• Thursday: 5 PM2 AM