Ecommerce Operations Manager

E-Commerce Operations Manager Pay: 100-115K, medical, dental, vision, 401K match Direct Hire Opportunity – Must be authorized to work in the United States now and in the future without assistance We are partnering with a growing client that is actively interviewing and ready to hire an experienced E-Commerce Operations Manager to lead and optimize their direct‑to‑consumer and B2C fulfillment operations. This is a high‑impact leadership role responsible for overseeing the full order lifecycle – from order placement through delivery, returns, carrier management, and fulfillment systems optimization. Key Responsibilities Manage end‑to‑end order fulfillment operations across D2C and B2C channels Oversee daily order flow, fulfillment execution, shipping performance, and exception management Lead relationships with 3PLs, warehouse partners, and shipping carriers, including UPS, FedEx, USPS, and regional providers Negotiate carrier contracts, optimize shipping costs, and monitor delivery performance Manage returns and reverse logistics operations, including refund and exchange processes Lead and support a small operations team including fulfillment, logistics, and returns coordinators Partner cross‑functionally with Customer Experience, Finance, Manufacturing, and Supply Chain teams Own and improve operational systems including OMS, WMS, ERP, and e‑commerce platform integrations Develop operational dashboards and KPIs focused on fulfillment accuracy, shipping performance, cost per order, and return rates Identify automation and process improvement opportunities to support company growth Required 5+ years of experience in e‑commerce operations, fulfillment, logistics, or related operational leadership roles Experience managing 3PLs, warehouse operations, and carrier relationships Strong understanding of OMS, WMS, ERP integrations, Shopify or similar e‑commerce platforms Strong analytical and reporting skills with experience using Excel, Google Sheets, and BI tools Proven experience improving fulfillment operations within a high‑growth environment Strong communication and cross‑functional collaboration skills Preferred Experience supporting both B2C marketplace and D2C website fulfillment models Background within consumer products, manufacturing, food & beverage, or related industries Prior leadership experience managing small operational teams Familiarity with freight claims, carrier compliance programs, and shipping insurance If you are interested in learning more, apply now! #J-18808-Ljbffr Addison Group