Disability Claims Examiner - LTD

* Deliver an exceptional customer experience that serves to differentiate Prudential from our competitors and ensures that customer commitments and deliverables are achieved.* Communication via telephone, email, and text with employees, employers, attorneys, and others.* Review and interpret medical records, utilizing resources as appropriate.* Complete financial calculations* Gain an understanding and working knowledge of the Prudential claim system, policies, procedures, and contracts as well as regulatory and statutory requirements for claim products administered.* Apply contract/policy provisions to ensure accurate eligibility and liability decisions.* Demonstrate and apply analytical and critical thinking skills.* Verify on-going liability and develop strategies for return-to-work opportunities as appropriate.* Document objective, clear and technical rationale for all claim determinations and demonstrate the ability to effectively communicate claim decisions to our customers via oral and written communication.* Leverage a broad spectrum of resources, materials, and tools to render claims decisions.* Provide timely and exceptional customer experience by paying appropriate claims accurately and timely, responding to all inquiries and maintaining expected service and quality standards.* Work within a fast-paced environment, with tight deadlines and the ability to balance multiple priorities.* Work independently as well as within a team structure.* 2 years minimum of prior Long Term Disability Claim Management or highly relevant experience required* Exceptional customer service skills* Proven skills in positive and effective interaction with challenging customers* Strong written and oral communication skills demonstrated in previous work experience (preference for bilingual verbal communication in Spanish and English)* Excellent organizational and time management skills with ability to multitask and prioritize deadlines.* Ability to manage multiple and changing priorities.* Detail oriented; able to analyze and research contract information.* Demonstrated ability to operate with a sense of urgency.* Experience in effectively meeting/exceeding individual professional expectations and team goals.* Demonstrated analytical and math skills.* Ability to exercise critical thinking skills, risk management skills and sound judgment.* Ability to adapt, problem solve quickly and communicate effective solutions.* High level of flexibility to adapt to the changing needs of the organization.* Self-motivated, independent with proven ability to work effectively on a team and work with others in a highly collaborative team environment.* Continuous improvement mindset* A commitment to support a work environment that fosters Diversity and Inclusion* Strong computer literacy and skills with the ability to work within multiple systems; proficiency with PC based programs such as Excel and Word.**Work/Life Resources** to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. **Education Benefit** to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.**Our Commitment to an Inclusive Workplace**Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential. #J-18808-Ljbffr Prudential Annuities Distributors (PAD)