Reservations Coordinator

Reservations Coordinator

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of the Reservations Coordinator is to have the knowledge of the hotel and the technical skill when responding to guest telephone calls and inquiries regarding reservations. This role requires an effective and engaging hotel professional where communication is the key when speaking to fellow colleagues and guests.

Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Hourly Wage: $24.00

Benefits When You Make It Your Choice :

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)

1st of the month following 30 days of service:

• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
• 401(k) Retirement Plan

90 Days:

• Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement

1 Year:

• Paid Floating Holidays

Key Responsibilities

• Support the Sales & Catering Team for Group Room Block Needs
• Creating Passkey Booking Links
• Communicating with Group Contacts on Reservation Needs
• Inputting Group Rooming Lists
• Maintaining All Group Billing/Routing
• Updated Group Resumes with Group Reservation Details
• Managing Small Room Blocks
• Support the Hotel's Airline Crew Accounts
• Inputting Monthly Crew Manifests
• Managing Changes up until Arrival
• Support Front Desk and Accounting in Crew Management
• Support the Hotel's Business Travel Negotiated Accounts
• Making Reservations for Regular/Repeat Clients
• Serving as Main Point of Contact for Local Accounts
• Support the Hotel's Revenue Director in Managing External Booking Channels
• Consistently Offer Professional, Friendly and Engaging Service
• Proudly Promote the Hotel Facilities, Looking for Opportunities to Enhance and Add a Personalized Experience
• Booking and Processing Reservations on All Booking Channels
• Processing all External and Internal Calls Regarding Guestroom Reservations by Redirecting Calls to Central or Directly Assisting the Caller
• Maintaining Accurate Records to Maintain Data Integrity
• Follow Department Policies, Procedures and Service Standards
• Take Initiative to Add a Personalized Experience for Every Guest
• Listens, Apologizes with Empathy, Finds a Solution and Follows Through When Resolving Guest Problems
• Creates 100% Guest Satisfaction by Providing the Radisson Blu Experience Through Performance that Demonstrates the Standards of Genuine Hospitality and Exceeding Guest Expectations
• Provides Yes I Can! Genuine Hospitality and Teamwork on an Ongoing Basis
• Assumes the Responsibility to Notice When the Guest is Not Satisfied and Uses Their Best Judgment as to When it is Appropriate to use the 100% Guest Satisfaction
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

• Ideal Candidate will have a Minimum of One-Year of Hotel Front Desk or Reservations Experience, Other Hotel Experience or Experience in a Customer Service Environment
• Experience in Opera PMS System Preferred
• Experience with Excel Preferred
• Strong Verbal, Written and Interpersonal Skills
• Works Well Independently or as Part of a Team
• Strong Attention to Detail
• Commitment to Exceptional Guest Service
• Ability to Maintain a Positive and Professional Attitude when Handling all Situations
• Adhere to the Policies and Procedures of the Hotel
• Working Knowledge of Computer and Math Skills

Physical Demands

• Ability to stand for extended periods of time
• Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
• Good manual dexterity for the use of common office equipment
• Valid driver's license

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.