Airport Operations Supervisor

Airport Operations SupervisorJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?The Airport Operations Supervisor oversees the daily performance of Airport Operations Agents and ground staff, ensuring accurate monitoring of inbound and outbound flight activity, timely schedule updates, proper gate assignments, and smooth ramp and terminal operations. This role is responsible for enforcing safety and security protocols, conducting regular briefings and inspections, and coordinating responses to operational challenges such as equipment failures, flight delays, and emergency situations. The supervisor reviews critical flight documentation, manages ground support equipment and supply inventory, and ensures internal and carrier SLA/KPI metrics are consistently met to uphold service excellence. Additionally, this role provides ongoing coaching, issues progressive discipline, and implements corrective action to drive staff compliance, while also serving as an escalation point for passenger concerns and ensuring all departmental activities align with WFS security procedures and operational standards.Employment Status: Full-Time Compensation Rate: $21.00 per hour. City & Airport: Las Vegas, NV - Harry Reid International AirportResponsibilitiesSupervise and provide guidance to a team of Airline Services Agents, ensuring they meet performance and safety standards.Monitor and direct ramp activities, including loading and unloading baggage, marshaling aircraft, and operating ground support equipment.Enforce adherence to airport safety and security regulations, conducting regular safety briefings and inspections to ensure compliance.Act as a liaison between ground control, flight crews, and ramp agents to ensure smooth operational flow.Conduct regular training sessions to improve staff competency in both ramp operations and passenger services.Address operational challenges, such as equipment failures, flight delays, or customer concerns, providing timely resolutions.Ensure the availability and maintenance of ground support equipment, and manage inventory levels for ramp and passenger service supplies.Coordinate responses to emergencies such as medical incidents or equipment malfunctions, ensuring the safety of staff and passengers.Monitor and evaluate team performance, providing feedback and development plans for continuous improvement.Assist passengers with escalated issues, such as lost luggage, ticketing concerns, or boarding inquiries, ensuring a positive travel experience.Review and approve necessary flight documentation, including weight and balance reports, baggage claims, and post-departure procedures.Perform other duties as assigned to support smooth and efficient airport operations.Minimum RequirementsHigh school diploma or GED equivalentAbility to lift and handle heavy baggage and cargo (up to 50 lbs or more)Valid driver's licenseAbility to fluently read, write, and speak the English languageStrong communication skills for coordinating with team members and flight crewsAbility to work in various weather conditions, including extreme heat, cold, and rainFlexibility to work varied shifts, including weekends, holidays, and nightsBasic mechanical aptitude for operating ground support equipmentAbility to pass background checks and comply with airport security regulationsAttention to detail and a commitment to safety protocolsAt least 1 year previous experience in aviationPreferred SkillsPrevious experience in aviation or ground handling operationsFamiliarity with aircraft types and airport layoutKnowledge of safety regulations and protocols in the airport environmentExperience operating ground support equipment, such as tugs, belt loaders, and forkliftsStrong problem-solving skills and the ability to remain calm under pressureExcellent teamwork and interpersonal skills for effective communication with colleaguesAbility to multitask and prioritize tasks in a fast-paced environmentBasic computer skills for completing paperwork and using scheduling systemsBilingual or multilingual abilities for assisting diverse passengers and crew membersStrong customer service orientation and a positive attitude toward passenger interactionsPhysical Requirements/Working ConditionsAbility to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbsFrequent standing, walking, and moving throughout the airport terminal or warehouseAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggageAbility to work in varying weather conditions, including extreme heat, cold, rain, and snowManual dexterity required for handling documents, operating computers, and using two-way radiosAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety complianceCapacity to work in confined spaces, such as baggage handling areas or aircraft cabinsAbility to work in a noisy environment, such as near aircraft engines and ground support equipmentPerks & BenefitsAccess your pay when you need it through the DailyPay app! On-the-spot awards offered through the Awardco Platform, including gift cards and more! Multiple options for both full and part-time employees for quality medical care! Travel Discounts, Pet insurance, Discount Shopping & More! Wellness Programs offered to all employees! 401k program offered! Opportunity for Internal Mobility and transfers available!