Assistant Store Manager

Horizon Ace Hardware - Assistant Store Manager Needed About our locally owned Ace Hardware. Horizon Ace Hardware is a family owned and operated store that is part of the Ace Hardware cooperative with over 5,000 retailers worldwide. We aim to provide service, convenience, and quality hard goods to our neighbors in North Fort Myers and surrounding communities. General Summary The Assistant Manager ensures overall store operations are smooth while helping the company attain sales, customer service, inventory, and human resources goals. Essential Duties & Responsibilities Customer Service Present Horizon Ace Hardware positively in the store and in the community. Possess product and service knowledge, knowledge of the store layout, and location of products. Proactively assist customers in solving problems with the right Ace Hardware products and services. Greet customers entering and throughout the store. Thank customers when they are finished and are leaving the store. Handle product returns in a manner that satisfies the customer while remaining within Horizon Ace Hardware returns policy. Demonstrate a friendly and outgoing demeanor; work well with customers as well as peers, subordinates, and store ownership. Ensure all phone calls, pages, and radio communications are answered promptly, courteously, and effectively. Handle customer complaints. Work to resolve problems with the customer while taking the store's best interest into consideration. Store Operations Ensure a positive, professional and safe work environment for associates and customers. Work with Store Manager, other Assistant Managers, and Store Owners on all aspects of running the "general store operations" well. Oversee opening or closing store procedures. Assist with daily orderliness, cleanliness, and maintenance of the sales floor, equipment, stock room and outdoor merchandise areas. Oversee all cashiering functions including training, maintenance, audits, and reports. Ensure that price changes, label updates, product signage changes, and promotional signage updates are completed in a timely manner with accuracy. Work with Store Manager/Store Owners to develop and publish a store labor model and schedule that is tied to sales projections. Ensure proper daily time and attendance by staff and inform Store Manager/Store Ownership of inaccuracies. Periodically run time and attendance reports so that payroll can be run accurately and on time. Maintain inventory accuracy by cycle counting, "shooting the holes" and monthly audits. Communicate issues to the appropriate Store Support Center department with Store Manager/Store Owner. Periodically review security camera footage in Loss Prevention scenarios. Implement new Standard Operating Procedures into store execution as needed and approved by Store Owners. Manage and direct preventative maintenance and repairs to maximize and protect physical assets. Periodically visit competition to be familiar with what they are doing. Perform all other duties as assigned. Inventory and Merchandising Operate forklift to unload deliveries (after training and certification). Monitor delivery truck arrival window and inform/update staff to ensure proper delivery acceptance. Assist receiving to ensure it is completed in a safe, efficient, and accurate way. Ensure receiving, checking in, and stocking of merchandise adheres to best practices and Standard Operating Procedures. Ensure accurate reporting to Store Manager/Store Owners of damaged, missing, or inaccurate goods during receiving. Responsible for maintenance of levels of back stock and top stock. Ensure that cycle counts and negative on hand reports are completed timely and accurately with guidance from Store Manager/Store Owners. Ensure that monthly counting audits are completed timely and accurately with guidance from Store Manager/Store Owners. Assist in ordering and maintaining desirable product inventory at the right levels to ensure in-stocks and store profitability. Assist in ordering and maintaining special inventory in accordance with Ace national and regional promotional activities. Perform or assist with merchandise resets throughout the store. Ensure all signage is current in the store with guidance from Store Manager/Store Owners. Assist in presenting a clean and orderly sales floor, including end caps, with promotional and incremental merchandising. Sales and Marketing Work with Store Ownership/Store Manager to plan and execute a comprehensive marketing plan including "Win the Month" and other Ace Marketing plans. Assist in growing Business to Business (B2B) sales by periodically cold-calling prospects and attending local networking events with Store Owners/Store Managers. Inform and advocate Ace Rewards membership to customers, measurably driving higher sign-up rates. Use store social media accounts to periodically post messages that present a positive brand and image to the community. Plan and coordinate periodic community events such as demo days, cook-outs, and charity events at the store or nearby in the community. Attend local events and represent Horizon Ace Hardware in a positive and uplifting manner. Hiring and Training Associates Assist in training of all associates in store procedures and best practices. Actively recruit for Horizon Ace Hardware in the community. Provide feedback on the selection and advancement of associates that is fair, honest, relevant, and timely. Assist in hiring, training, scheduling, reviewing, rewarding and coaching associates with the guidance/assistance of Store Owners. Leadership and Growth Manage all aspects of store operations along with the Store Manager or Store Owners. Lead by example; be approachable by associates and customers. Participate in all store meetings (management staff, store and cashier levels). Communicate any merchandising, cost control or sales ideas to the Store Manager or Store Owners for follow up. Proactively grow product, retail, and leadership skills by attending mandatory and optional training. Prepare and challenge yourself for future advancement. Experience Previous retail management experience preferred. Hardware or trades experience preferred. Benefits/Perks Growth & advancement. Individual bonus paid out quarterly based on performance, sales & budget targets. Group bonus based on store targets (Ace Rewards sign-ups, shrink attainment, category resets). Generous employee discount on merchandise (some restrictions apply). Receive free uniform, shirts, vests and more. Requirements for the position Pass background check. Hours: 50-60 hours including opens, closes, weekends and holidays. High school diploma or GED equivalent. Positive attitude and optimism. Can do spirit. Familiar with basic Windows computer operations. Possess basic Word and Excel skills. Possess good organizational skills. Standing/walking for long periods of time, typing/cash register entry, lifting (up to 50lbs), and climbing. Location Horizon Ace Hardware, 4151 Hancock Bridge Parkway, North Fort Myers, FL 33903 #J-18808-Ljbffr Workstream