Technical Support Analyst

JetBlue is seeking an Associate Analyst IT CTS Service Desk to support crewmembers from within a collaborative team, delivering timely first and second level IT support for hardware, telephony, and mobile devices. You will coordinate incident resolution with internal and external resources, monitor systems, manage user access, facilitate software rollouts, and keep knowledge base documentation current, all within our hybrid work environment with potential overnight travel. #J-18808-Ljbffr