Deposit Operations Specialist / Senior Deposit Operations Specialist

Description

Deposit Ops Specialist: Hourly Range: $28.94 - $34.00
Senior Deposit Ops Specialist: Hourly Range: $34.01 - $40.00 Level of role and compensation may vary based on skill and experience.

Why SAFE?

SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

• Professional Development Opportunities : Offering training programs, workshops, and mentorship.
• Recognition and Appreciation : Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements : Providing options for remote work and flexible scheduling.
• Positive Company Culture : Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth : Clear paths for career advancement and internal promotions.
• Work-Life Balance : Encouraging a healthy balance between professional and personal life.
• Employee Empowerment : Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs : Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership : Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose : Creating a sense of mission and aligning company goals with employees' personal values.

Deposit Operations Specialist

POSITION PURPOSE

Responsible for analyzing accounts for levies and garnishments, account maintenance processing and resolutions. Responsible for analyzing, researching, and maintaining a broad knowledge of deposit product laws and regulations to ensure operational expertise for deposit related products. Recommends process updates for deposit product policies and procedures. Handles telephone inquiries and requests from members. Assists with member transactions and issue resolution, as required.


ESSENTIAL FUNCTIONS AND BASIC DUTIES

Member Transactions (60%)

• Analyze accounts for levies and garnishments processing to ensure regulatory compliance.
• Administer Decedent Account Settlement process, evaluating account changes.
• Analyze negative accounts for charge-off/closure, ensuring that regulatory requirements and critical deadlines are followed.
• Validate monthly member statements, including calculation of dividends, to ensure accuracy of information.
• Research and respond to discrepancies brought forward by members.
• Process documents into Enterprise Content Management (ECM).

Financial Reporting (10%)

• Maintain documentation for associated GL accounts.
• Analyze and process exception reports.
• Analyze accounts and perform periodic audits for quality assurance.
• Perform deposit account tax reporting responsibilities, including analysis and validation.

Support (25%)

• Provide technical and operational expertise to all channels regarding account administration.

• Support implementation of new processes, products, and technologies.
• Perform assigned duties with release testing.
• Monitor and respond to inquiries received from front line staff via ticket portal.

• Perform other duties as assigned.

Audit and Compliance (5%)

• Analyze and processes legal requests, ensuring compliance with state and federal regulations.
• Represent SAFE in court as Custodian of Records

QUALIFICATIONS

REQUIRED KNOWLEDGE:

Preferred knowledge of SAFE's products and services, banking practices, operations, policies, and data processing. Thorough understanding of the state and federal regulations pertaining to levies, legal requests, and share charged-off accounts. Preferred knowledge within Fiserv DNA Core Banking System.

Education/EXPERIENCE:


Bachelor's degree from a four-year college or university, and three to five years of work-related experience in a full-service financial institution; or an equivalent combination of education, training, and experience.

TECHNICAL SKILLS


Knowledge and experience with:

• Microsoft Office products (Outlook, Teams, Word, Excel)
• Working knowledge of DNA banking platform preferred.

OTHER SKILLS AND ABILITIES

• Must be a self-starter, able to work without constant supervision.
• Strong written and verbal communication skills
• Excellent multitasking, organization, time management, research, communication, and problem-solving
• Demonstrated ability to work in a team environment.
• Ability to quickly adapt and openly embrace change.

Senior Deposit Operations Specialist
POSITION PURPOSE

Responsible for ensuring the accurate processing and management of deposit account charge-offs, levies and garnishments, legal requests, account verifications, dormant/inactive account review, escheatment administration, and notary administration in accordance with federal and state laws. Responsible for providing technical and operational expertise to all channels regarding these areas. Responsible for analyzing, researching, and maintaining a broad knowledge of deposit account laws and regulations to ensure operational expertise for deposit account related processes. Recommends process updates for procedures. Handles telephone inquiries and requests from frontline staff, government agencies, and law offices. Assists with member transactions and issue resolution, as required. Assists with implementation of system, product, service, and process changes, based on regulatory changes and SAFE initiated.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Member Transactions (30%)

• Analyze accounts for levies and garnishments processing to ensure regulatory compliance and due dates are followed
• Analyze negative deposit accounts for charge-off/closure, ensuring that regulatory requirements are followed
• Perform verification of deposits and asset verifications with Social Security, Medicaid, and other relevant agencies
• Research and respond to research requests from members and internal departments, providing timely and accurate information
• Process documents into Enterprise Content Management (ECM)

Financial Reporting (10%)

• Maintain documentation for deposit charge-off GL accounts
• Maintain documentation for levies payable GL account
• Analyze and review dormant/inactive reports for potential fraud and ensure frontline staff is following procedures and send corrections as necessary
• Review accounts that are dormant/inactive that are approaching escheatment and contact members to prevent escheatment
• Review cashier's checks that were issued and payable to our members that are to be escheated and contact members to prevent escheatment

Support (20%)

• Provide technical and operational expertise to all channels regarding deposit operation administration
• Oversee and support implementation of new processes, products, and technologies
• Perform assigned duties with release testing
• Support front-line staff by taking support calls, assisting with levies, deposit charge-offs, dormant/inactive accounts, verification of deposits, notary set-up and/or supply orders and resolve issues efficiently
• Serve as a backup to the Deposit Ops Specialist
• Serve as a backup to the Member Servicing Team
• Perform other duties as assigned

Audit and Compliance (40%)

• Audit and approve levies and garnishments to ensure regulatory compliance
• Analyze, process, and serve as a lead with legal requests, ensuring compliance with state and federal regulations
• Review deposit charged-off accounts for accuracy and compliance.
• Analyze, research, and process complex requests to identify solutions and process improvements or procedural changes to remain compliant with regulations
• Assist internal and external auditors as required
• Represent SAFE in court as Custodian of Records, when requested

QUALIFICATIONS

REQUIRED KNOWLEDGE:

Preferred knowledge of SAFE's products and services, banking practices, operations, policies, and data processing. Thorough understanding of the state and federal regulations pertaining to levies, legal requests, and deposit charged-off accounts. Preferred knowledge within Fiserv DNA Core Banking System.

Education/EXPERIENCE:


Bachelor's degree from a four-year college or university, and four to five years of related experience; or an equivalent combination of education, training, and experience.

TECHNICAL SKILLS


Knowledge and experience with:

• Microsoft Office products (Outlook, Teams, Word, Excel)
• Working knowledge of DNA banking platform preferred.

OTHER SKILLS AND ABILITIES

• Must be a self-starter, able to work without constant supervision.
• Strong written and verbal communication skills
• Excellent multitasking, organization, time management, research, communication, and problem-solving
• Demonstrated ability to work in a team environment.
• Ability to quickly adapt and openly embrace change.

WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY:
LANGUAGE SKILLS

• Strong reading comprehension and writing skills.
• Ability to craft and deliver effective communication appropriate for different audiences.
• Ability to read, analyze, and interpret technical procedures or governmental regulations.
• Ability to write procedures, training programs, reports, and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers and peers.

MATHEMATICAL SKILLS AND REASONING ABILITY

• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Demonstrated success in analytical problem-solving, as well as strategic thinking skills.
• Ability to interpret data and understand trends.
• Ability to provide recommendations based on risk.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.