Account Supervisor, ZDX Health & Wellness

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.Job Description:Account Supervisor, Digital Health & WellnessDo you enjoy helping healthcare organizations connect with audiences through meaningful digital experiences? Are you passionate about using social media, content and data-driven insights to build engagement, strengthen reputation and drive measurable impact?As an Account Supervisor, Digital Health & Wellness at Zeno, you will help develop and execute digital and social media programs for leading healthcare clients. Working closely with senior leaders and cross-functional teams, you will support strategies spanning social media, content development, paid and organic campaigns, community engagement and digital storytelling.This role is ideal for a digitally savvy communications professional who enjoys both strategic thinking and hands-on execution. You'll have the opportunity to shape client programs, manage integrated workstreams and help drive engagement and business outcomes through innovative digital communications.About the Role:Digital Strategy & Program Execution: Help develop and execute digital and social media programs, translating audience insights into strategies that support client objectives and strengthen brand reputation.Social Media Strategy & Community Engagement: Support social media strategies across platforms including LinkedIn, Instagram, Facebook and X. Help ensure brand voice remains consistent across content, community management and audience interactions.Content Development & Digital Storytelling: Review, develop and manage digital content across paid and organic channels, partnering with creative and account teams to deliver engaging and effective communications.Performance Analytics & Optimization: Analyze social media performance and reporting data, helping identify trends, optimize content and provide recommendations that improve program effectiveness.Client Management & Strategic Guidance: Serve as a trusted day-to-day client contact, helping manage project execution, providing recommendations and supporting development of digital communications programs.Team Leadership & Collaboration: Support and mentor junior team members while partnering across disciplines and ensuring strong collaboration, high-quality work and successful program delivery.About You:5+ years of experience in digital marketing, social media, digital communications or related fields within an agency or other fast-paced environment.Experience developing and executing paid and organic social media programs.Experience translating business and communications objectives into effective audience engagement and content strategies.Strong understanding of audience engagement, content strategy and digital communications best practices.Strong writing and editing skills, with experience creating compelling content across digital channels.Experience managing client relationships and contributing to strategic planning and program development.Strong presentation and communication skills with experience presenting to clients and internal stakeholders.Strong project management skills with experience managing multiple workstreams and deadlines.Experience analyzing digital performance metrics and applying insights to optimize future content and campaigns.Understanding of social listening, community management and audience engagement strategies.Experience mentoring junior team members and contributing to a collaborative team environment.Curious, adaptable mindset with a passion for learning, problem solving and delivering meaningful work.Preferred Qualifications:Experience supporting healthcare, pharmaceutical, wellness or other highly regulated industries.Familiarity with social media regulations and best practices within the healthcare space.Knowledge of emerging digital trends, online communities and audience behaviors within the healthcare space.Experience working across integrated communications, marketing and public relations programs.Familiarity with social media analytics, reporting and content management tools.Pay Range: $80,000 - $100,000 USD/yr.An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.Level 05An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.About Our BenefitsHealthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job-related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. 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