Volunteer Coordinator - Animal Care and Control

Date Opened: Monday, July 13, 2026 12:00 AM Close Date: Monday, July 27, 2026 12:00 AM Department: General Services Department Salary: $25.00 - $35.1 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY The Volunteer Coordinator oversees all aspects of the shelter’s volunteer program, ensuring a positive, productive, and mission aligned experience for volunteers while supporting the daily operations and animal care needs of the shelter. This role blends people management, scheduling, training, and community engagement to build a strong, reliable volunteer team. Major Duties and Responsibilities: Develop and implement strategies to attract new volunteers through outreach, events, partnerships, and online platforms. Conduct orientations, provide training on shelter protocols, animal‑handling basics, and safety procedures. Maintain volunteer schedules, ensure adequate coverage for daily operations, and match volunteers to appropriate roles. Foster a positive volunteer culture through communication, recognition programs, and ongoing support. Track volunteer hours, maintain accurate records, and prepare reports for leadership or grant requirements. Assist with adoption events, fundraisers, and community outreach activities. Ensure volunteers follow shelter policies, safety standards, and animal‑care protocols. Work closely with animal‑care staff, adoption teams, and administrative personnel to align volunteer support with shelter needs. Knowledge, Skills & Abilities: Clear, compassionate communication with volunteers, staff, and the public. Strong scheduling, multitasking, and time‑management skills. Ability to motivate, guide, and support volunteers of all backgrounds. Calm, solution‑oriented approach to unexpected challenges. Basic understanding of safe and humane animal‑care practices (training provided if needed). Comfortable using scheduling tools, email platforms, and volunteer‑management systems. Preferred Qualifications: Prior work or volunteer experience in a nonprofit or shelter environment. Experience planning or supporting community events. Ability to navigate interpersonal challenges with empathy and professionalism. Minimum Qualifications: High School Diploma or GED with three (3) years of relevant work experience in an animal related or customer service-related field. Working Conditions: The role requires frequent movement throughout the shelter, resulting in regular exposure to animal‑related conditions. This includes animal smells, loud noise levels such as barking dogs, and direct contact with animals of varying sizes and temperaments. Duties may also involve stepping outdoors for volunteer activities, events, or animal transfers, leading to exposure to inclement weather such as heat, cold, rain, or humidity. The position includes frequent use of computers, phones, and digital scheduling systems, as well as handling paper files and documentation. The environment can be fast‑paced, with interruptions and shifting priorities common in shelter operations. CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email View email address on click.appcast.io. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call View phone number on click.appcast.io. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call View phone number on click.appcast.io. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.