CSC Customer Service Spec 1

CSC Customer Service Rep II

Competency checklists completed for both skill sets required at CR1 level: This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests. Ability to assist in special projects.

Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift. Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV. Assists with the workflow and assignments for patient transporters. Leads or participates in projects in support of the department. Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills. Ability to read and write in the English language. Proficiency with the Microsoft Office Suite of software. Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications. Ability to be successful in a stressful, fast-paced environment.

Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Education: H.S. Diploma/GED Equivalent Experience: 1+ year experience required

Working Conditions Physical Requirements: Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment. Environment: Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient cares providers and laboratory technicians. Respiratory Category: Job tasks do not involve exposure to respiratory particulates and the use of respiratory protection is not a condition of employment. OSHA Bloodborne Pathogen Category 3: Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.