Medical Records Clerk (Release of Information)

Job Title

Essential Duties and Responsibilities

Answer main telephone line in the department.

Provide excellent internal/external customer service via telephone, fax, or face-to-face contact to assist patients with their health care needs.

Appropriately and accurately verify and process medical records for patient care, quality review and audits in a timely manner.

Distribute and retrieve charts from doctor's deficiency area.

Handle confidential and extremely time sensitive materials. Ensure adherence to business guidelines, safety and security procedures.

Coordinate release of medical records to insurance companies, lawyers, and state and federal agencies.

Process subpoenas and court orders as directed.

Verify authorizations in accordance with hospital policy and procedures and state and federal laws.

Ensure that all requests for records are logged appropriately in the Electronic Medical Records (EMR) system with received date, sent date, and requestor name, address, and telephone number.

Works willingly and accepts assignments as given.

Attends all mandatory meetings and programs.

Participates in opportunities that enhance personal and professional growth.

Performs other duties as necessary or assigned.

Complies with the Corporate Compliance Policy and all laws, regulations, and Standards of Conduct relating the position and agrees to report any suspected violations of law or Standards of Conduct.

Complies with all applicable state and federal regulations and JCAHO standards.

Maintains a safe work environment using safe work practices, utilizing standard precautions and complying with hazardous waste procedures at all times as described in St. Anthony's Safety Manual.

Maintains the confidentiality of patient, resident, employee and organizational information.

Supervisor Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma, GED, or similar certification required

One year certificate from college or technical school; Three to six months related experience and/or training preferred

Position Requirements, Licenses, Certifications, Registrations

Excellent typing skills required. Knowledge of medical terminology.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers, patients, families and employees of the organization.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; talk and hear; reach with hands and arms; and use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and climb or balance. The employee must be able to lift and/or move up to 15 pounds at times, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Computer work is frequent.

Work Environment

Regularly works in an office setting. Due to the nature of business in a health care setting, although risk is minimal, any employee of St. Anthony may be exposed to moving mechanical parts, fumes or airborne particles, blood borne pathogens, unpleasant sights, odors, and/or materials in patient care and/or provider work areas. The noise level in the work environment is usually quiet.

Additional Information

May be required to fill in at other positions in the HIM Department.

St. Anthony Regional Hospital