Customer Service Lead

Customer Service Lead Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. What You'll Do: Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance Serve as the first point of contact for hospitals and healthcare facilities via phone and email Investigate and resolve customer requests and complaints using Salesforce Coordinate with production and transport teams to ensure timely deliveries Create and distribute manifests, tracking forms, and process documents Support daily routing logistics and inventory coordination Collaborate across departments to manage account changes and generate reports Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience Must-Have Qualifications: 3-5 years of customer service or administrative experience 2-5 years of leadership experience Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills Proficiency in Microsoft Office; Salesforce experience is a plus Comfortable working with data to support decisions and process improvements Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed Nice-to-Have Qualifications: Experience in healthcare, logistics, or service-based industries Proven track record of improving processes or customer satisfaction Familiarity with inventory or routing systems Experience working with hazardous waste admin Why You'll Love Working Here: Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more Job Stability: As an essential healthcare service provider, we're recession-proof and non-seasonal Permanent Role: Full-time, Monday - Friday, 8:00 AM- 5 PM Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare $27.97 - $29.13 an hour Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees' well-being, work-life balance, and career growth through a comprehensive benefit package.