Communications Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance

WHO WE ARE:
The Lash Lounge is the premier salon for Lash Extensions with over 140 locations in the United States. We offer a complete menu of services including Lash Extension, Lash Lifts, Brow Lamination, Lash & Brow Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests’ natural lashes.

WHO WE ARE LOOKING FOR:
We are looking for a highly motivated and experienced Communication Specialist for our salons. Your focus will be booking and re-booking appointments for all who have expressed interest in our salons. You will work with new leads that we receive through paid digital marketing, and existing patrons to have them return happily to our salons. You will also present savings options to our guests during rebooking by pitching and selling memebrship savings, lash passes and ancillary service discount passes. You will work out of the front desk, and be a major part of our thriving front desk team! If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!

RESPONSIBILITIES:

• Increase salon apointments with new and existing guests. 
• Increase membership sales, lash pass sales and ancllary service discount package sales
• Greet visitors and provide an excellent customer experience
• Book appointments by phone or in person
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting environment

REQUIRED SKILLS:

• 1+ years of call center/ phone sales experience
• 1+ years customer service or sales experience
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work some weekends and some evenings
• Experience with MindBody Software is a plus!

WHY JOIN OUR TEAM?

• Hourly wage; commensurate with experience + Commissions
• Growth opportunities within the company
• Free lash extensions and all other salon services
• Discounts on retail products