Inside Sales Associate

The Inside Sales Associate is a key member of the Barry County Lumber team, responsible for delivering an exceptional in-store experience and helping customers find the right products for their projects. This role is customer-facing and directly reflects our brand — through product knowledge, proactive communication, and a genuine commitment to making every visit count.

Principle Accountabilities

Customer Service & Sales

· Assist customers in person and by phone with courtesy, urgency, and product expertise.

· Proactively engage customers who may need guidance, product advice, or project recommendations.

· Compute and quote small estimates for customers that do not require a blueprint takeoff.

· Facilitate special orders, ensuring accurate processing and timely follow-through with customers.

· Perform special services such as key cutting, merchandise demonstrations, and other customer-specific requests.

· Handle customer complaints promptly and professionally; escalate to management when needed.

Store Operations & Inventory

· Assist with stocking, merchandising, and maintaining a well-organized sales floor.

· Monitor inventory levels and advise management of shortages to maintain proper stock.

· Monitor for shoplifting and respond in accordance with company policy.

· Maintain accuracy in all transactions including cash, credit, and check handling.

Qualifications:

· High school diploma or equivalent

· 2+ years of experience in sales or customer service

· Knowledge of construction materials and products

· Familiarity with local building codes

· Strong computer skills; ability to learn multiple software platforms

· Experience with point-of-sale systems and cash handling procedures

· Strong attention to detail in recording transactions

Working Conditions:

· 90%+ climate-controlled retail environment

· Requires standing for extended periods; bending, reaching, climbing, and lifting up to 50 lbs

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Retail sales: 2 years (Preferred)

Ability to Commute:

• Hastings, MI 49058 (Required)

Work Location: In person